Subject: Ticket Assigned - Conversation with fatuma yusuf
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 10 Oct 2022 05:16:10 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatuma yusuf fatuma yusuf                    Customer:  I returned my order but my money was not returned Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi fatuma yusuf, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Phone number Customer:  +97470024057            09:07 AM, 10th Oct                   Sohaib                   Hi Fatuma,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:08 AM, 10th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:10 AM, 10th Oct                   Sohaib                   We would like to inform you that your order (4689569917) now on the way to be delivered. kindly note that They will contact you on the following contact number when arranging the delivery (+97470024057). Kindly expected that within today.           09:11 AM, 10th Oct                   Sohaib                   You can track your order via the website:   https://rb.gy/2y9ril by tracking NO: FC1009220006844           09:12 AM, 10th Oct                   Sohaib                   Is there anything else I can help you with?           09:12 AM, 10th Oct                   Sohaib                   Regarding your order : 4689490298 We would like to inform you that we have processed the refund of amount (QAR 85 ) as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is 46894902981933126950. *Terms and conditions apply           09:14 AM, 10th Oct                   Sohaib                   * Terms and conditions: 1. This voucher code is valid till 6 Months 2. Voucher is only valid on www.maxfashion.com 3. The voucher code can only be used once, on a single transaction – per head/credit card/registration.           09:14 AM, 10th Oct                   Sohaib                   Is there anything else I can help you with?           09:14 AM, 10th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:15 AM, 10th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4983937