Subject: Ticket Assigned - Conversation with muhammad farooq
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 10 Oct 2022 04:06:27 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad farooq muhammad farooq                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  muhammad farooq Bot:  Hi muhammad farooq, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Order 9589676809 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9589676809 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0564989813            07:42 AM, 10th Oct                   Sohaib                   Hi Muhammad ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:42 AM, 10th Oct                     muhammad farooq                    I have ordered last night i have have paid for it and for which i ordered the same shoes is cancel in the order           07:43 AM, 10th Oct                     muhammad farooq                    I am sending the mail which i received           07:43 AM, 10th Oct                     muhammad farooq                             07:44 AM, 10th Oct                   Sohaib                   The (160385098 - - Denim Lace-Up Sports Shoes) in your order ID 9589676809 went out of stock, so we've partially shipped your order and the amount of AED 37.50 has been refunded to your account and it will take 7-14 days as per your concern bank process           07:45 AM, 10th Oct                   Sohaib                   We sincerely apologize for any inconvenience caused to you            07:45 AM, 10th Oct                     muhammad farooq                    I want to cancel all the order           07:46 AM, 10th Oct                   Sohaib                   164282393 - - Set of 3 - Assorted BCI Cotton Crew Length Socks           07:47 AM, 10th Oct                   Sohaib                   160385100 - - Denim Lace-Up Sports Shoes           07:47 AM, 10th Oct                   Sohaib                   Could you please confirm           07:47 AM, 10th Oct                     muhammad farooq                    Yes no need if there is not available the shoes number 41           07:47 AM, 10th Oct                     muhammad farooq                    I make order for the 41 number shoes if not available please cancel my remaining order also           07:48 AM, 10th Oct                   Sohaib                   Please allow me a moment to check this for you.           07:48 AM, 10th Oct                   Sohaib                   Kindly note that we have start cancelling your full order as well and the cancellation IN PROGRESS please allow us few moment while getting that cancelled successfully and when it get done the refund will be processed immediately           07:50 AM, 10th Oct                   Sohaib                   Is there anything else I can help you with?           07:51 AM, 10th Oct                     muhammad farooq                    Please refund my money. This was my first time in max but  disappointed to much           07:52 AM, 10th Oct                   Sohaib                   We can understand your frustration with the unexpected experience of shopping with us. we don't aspire for that           07:53 AM, 10th Oct                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            07:53 AM, 10th Oct                     muhammad farooq                    The process is wrong if the same thing is not available then how max make the order and cut money from the credit card. If there is no stock           07:55 AM, 10th Oct                     muhammad farooq                    Please start cancelling my full order and refund it.  Thanks           07:56 AM, 10th Oct                     muhammad farooq                    In how many days it will be refund           07:56 AM, 10th Oct                   Sohaib                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that item WAS not in a good condition to be sold and it WAS the last of their stock hence we took it out of your order and refunded you for it. The amount of  has been refunded to your account and it will take 7-14 days as per your concern bank process           07:57 AM, 10th Oct                     muhammad farooq                    I need to cancel my full order brother           07:59 AM, 10th Oct                   Sohaib                   Your order has been canceled successfully and the remaining amount of : AED 62.50 has been refunded back to your account and it will take 7-14 days as per your concern bank process           08:01 AM, 10th Oct                     muhammad farooq                    Thanks i received sms on my phone that my all order is cancelled. And it will be refunded           08:01 AM, 10th Oct                     muhammad farooq                    Total order of 100 dhs           08:02 AM, 10th Oct                     muhammad farooq                    That will be come in 2 Transactions i think           08:02 AM, 10th Oct                   Sohaib                   Your order has been canceled successfully and the remaining amount of : AED 62.50 and 37.50 has been refunded back to your account and it will take 7-14 days as per your concern bank process           08:02 AM, 10th Oct                   Sohaib                   Yes it will be reflected in different transaction           08:03 AM, 10th Oct                   Sohaib                   Is there anything else I can help you with?           08:03 AM, 10th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:04 AM, 10th Oct                     muhammad farooq                    Thansk brother and next time whenever if buy some thing from max i will take it from max store or market. No more online. First and last experiment           08:04 AM, 10th Oct                   Sohaib                   Your feedback is important to us to raise the quality of our service and thank you for providing us with Your feedback. ​ Thank you for your cooperation and shopping with us, and we look forward to serving you later.           08:05 AM, 10th Oct                     muhammad farooq                    With max online           08:05 AM, 10th Oct                   Sohaib                   Thank you for shopping with us.  Have a wonderful day.           08:06 AM, 10th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4983788