Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Oct 2022 03:12:05 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc aaisha usama                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  aaisha usama Bot:  Hi aaisha usama, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9588999936 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0521872616            07:05 AM, 10th Oct                     aaisha usama                    Thanks           07:06 AM, 10th Oct                   Sohaib                   Hi Aaisha ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:07 AM, 10th Oct                     aaisha usama                    Hello           07:07 AM, 10th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:07 AM, 10th Oct                     aaisha usama                    Thanks           07:07 AM, 10th Oct                   Sohaib                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number: +971521872616           07:08 AM, 10th Oct                     aaisha usama                    It’s been a week now           07:08 AM, 10th Oct                     aaisha usama                    Yes that’s right           07:08 AM, 10th Oct                     aaisha usama                    Are u still there?           07:09 AM, 10th Oct                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.  And we have informed them to arrange that priority basis with you           07:09 AM, 10th Oct                     aaisha usama                    Please try to deliver it today           07:10 AM, 10th Oct                     aaisha usama                    It’s already been so long           07:10 AM, 10th Oct                   Sohaib                   We can understand your frustration with the unexpected experience of shopping with us. we don't aspire for that Please be assured we will do our best to arrange that very soon on a priority basis,             07:10 AM, 10th Oct                     aaisha usama                    Great thanks           07:11 AM, 10th Oct                   Sohaib                   We will get back to you very soon           07:11 AM, 10th Oct                     aaisha usama                    Okay           07:11 AM, 10th Oct                   Sohaib                   Is there anything else I can help you with?           07:11 AM, 10th Oct                     aaisha usama                    No thankyou           07:11 AM, 10th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:11 AM, 10th Oct                     aaisha usama                    U too           07:11 AM, 10th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4983751