Subject: Ticket Assigned - Conversation with Aya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Oct 2022 03:05:08 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aya Aya                    good morning I made an order online and received the product without opening it and traveled to Egypt and i surprised that the product is different from what i requested           06:42 AM, 10th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:42 AM, 10th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:43 AM, 10th Oct                     Aya                    1           06:43 AM, 10th Oct                   Centrepoint UAE whatsapp bot                    Hello Aya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:43 AM, 10th Oct                     Aya                    2           06:43 AM, 10th Oct                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:43 AM, 10th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:43 AM, 10th Oct                     Aya                    3           06:44 AM, 10th Oct                   Centrepoint UAE whatsapp bot                    Hi Aya , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:44 AM, 10th Oct                     Aya                    5           06:44 AM, 10th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:44 AM, 10th Oct                   Sohaib                   Hi Aya ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:44 AM, 10th Oct                     Aya                    good morning Sohaib, I made an order online and received the product without opening it and traveled to Egypt and i surprised that the product is different from what i requested           06:45 AM, 10th Oct                   Sohaib                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           06:45 AM, 10th Oct                   Sohaib                   We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you. ​ We would also request you to provide us some snapshots of the wrong item you received.           06:45 AM, 10th Oct                     Aya                    ok           06:46 AM, 10th Oct                     Aya                    order number 9588333810           06:47 AM, 10th Oct                     Aya                             06:48 AM, 10th Oct                     Aya                    this is what i requested           06:48 AM, 10th Oct                     Aya                    this is what i recieved           06:49 AM, 10th Oct                   Sohaib                   Kindly note that the item can be returned when collected by our courier team via UAE only so we will create a return request from our end and when you've been back to UAE please do let us know and we will arrange collection with you as well           06:51 AM, 10th Oct                     Aya                    but i will be back on December           06:52 AM, 10th Oct                     Aya                    Is there another solution?           06:52 AM, 10th Oct                     Aya                    Is there a return or exchange policy from Egypt?           06:53 AM, 10th Oct                   Sohaib                   We are really sorry for that as we don't have online shopping for centrepoint store across egypt as per our policy you can return your item only via same country that you've made your purchase through it and really appreciate your understanding and cooperation with us           06:55 AM, 10th Oct                     Aya                    What is the maximum duration for return?           06:57 AM, 10th Oct                   Sohaib                   You can return your item via wint 14 days from the date of delivery However we are going now to create a return request from our end then the collection can be done any time you wish as an exception for you           06:59 AM, 10th Oct                     Aya                    thank you .. so now i can return it when i come back on December           07:00 AM, 10th Oct                   Sohaib                   Yes rest assured with that nad just deo let us know when you've been back immediately           07:01 AM, 10th Oct                     Aya                    thanks for your support           07:02 AM, 10th Oct                   Sohaib                   Is there anything else I can help you with?           07:02 AM, 10th Oct                   Sohaib                   164492066 - - Juniors Printed Closed Feet Sleepsuit with Long Sleeves - Set of 3           07:03 AM, 10th Oct                     Aya                    thank you           07:04 AM, 10th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:04 AM, 10th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4983747