Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Oct 2022 08:08:46 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc JM                    Yes the number is correct           11:53 AM, 09th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:53 AM, 09th Oct                   Centrepoint UAE whatsapp bot                    Hello JM , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:53 AM, 09th Oct                     JM                    my orders was supposed to be delivered yesterday, but nothing delivered           11:54 AM, 09th Oct                   Centrepoint UAE whatsapp bot                    Hi JM , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            11:54 AM, 09th Oct                     JM                    1           11:54 AM, 09th Oct                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:54 AM, 09th Oct                     JM                    9589416765           11:54 AM, 09th Oct                   Centrepoint UAE whatsapp bot                    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    If you wish to cancel your order, please flow below link.      During sales, your order may take longer to arrive.            11:55 AM, 09th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:55 AM, 09th Oct                     JM                    2           11:55 AM, 09th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:55 AM, 09th Oct                     JM                    1           11:55 AM, 09th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:55 AM, 09th Oct                     JM                    [email-masked]           11:57 AM, 09th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:57 AM, 09th Oct                   Sohaib                   Hi Jona ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:59 AM, 09th Oct                     JM                    my orders was supposed to be delivered yesterday, but nothing delivered           12:00 PM, 09th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:01 PM, 09th Oct                   Sohaib                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number: +971522326412           12:03 PM, 09th Oct                     JM                    Yes           12:04 PM, 09th Oct                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:05 PM, 09th Oct                     JM                    Hopefully to receieve it by today           12:05 PM, 09th Oct                   Sohaib                   Please be assured to receive a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           12:06 PM, 09th Oct                   Sohaib                   Is there anything else I can help you with?           12:07 PM, 09th Oct                     JM                    Nothing else thanks           12:07 PM, 09th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:08 PM, 09th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4980049