Subject: Ticket Assigned - Conversation with radishani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Oct 2022 07:39:24 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with radishani radishani                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  radishani Bot:  Hi radishani, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4689562960 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097477596930            11:31 AM, 09th Oct                     radishani                    Ok           11:32 AM, 09th Oct                   Sohaib                   Hi Radishani,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:34 AM, 09th Oct                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (4689562960) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (4689562970).           11:36 AM, 09th Oct                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:36 AM, 09th Oct                   Sohaib                   Is there anything else I can help you with?           11:36 AM, 09th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:38 AM, 09th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4979922