Subject: Ticket Assigned - Conversation with perumal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Oct 2022 07:35:22 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with perumal perumal                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  perumal Bot:  Hi perumal, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97431019334            11:26 AM, 09th Oct                     perumal                    ok           11:27 AM, 09th Oct                   Sohaib                   Hi perumal ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:28 AM, 09th Oct                     perumal                    Hello Sohaib, I would like tot cancel my outstanding order           11:28 AM, 09th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:29 AM, 09th Oct                     perumal                    ok           11:30 AM, 09th Oct                   Sohaib                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           11:31 AM, 09th Oct                     perumal                    Okay thanks           11:32 AM, 09th Oct                   Sohaib                   Is there anything else I can help you with?           11:33 AM, 09th Oct                     perumal                    That will be all for time being  I'm good Thanks           11:34 AM, 09th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:34 AM, 09th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4979915