Subject: Ticket Assigned - need esc
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 09 Oct 2022 07:33:58 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc hi i need to place a return request but the delivery status is not updated on the app                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi hi i need to place a return request but the delivery status is not updated on the app, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:24 AM, 09th Oct                   Sohaib                   Hi Samidha ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:25 AM, 09th Oct                     hi i need to place a return request but the delivery status is not updated on the app                    Hi           11:26 AM, 09th Oct                     hi i need to place a return request but the delivery status is not updated on the app                    I have placed a return request some time back but no one turned up to pick it up           11:26 AM, 09th Oct                     hi i need to place a return request but the delivery status is not updated on the app                    Can you check why           11:26 AM, 09th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:27 AM, 09th Oct                   Sohaib                   Could you please confirm that if the following contact number is correct : +971543629839           11:29 AM, 09th Oct                     hi i need to place a return request but the delivery status is not updated on the app                    Yes           11:29 AM, 09th Oct                   Sohaib                   We sincerely apologize for any inconvenience caused to you Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           11:29 AM, 09th Oct                     hi i need to place a return request but the delivery status is not updated on the app                    But whywas it not picked up           11:29 AM, 09th Oct                     hi i need to place a return request but the delivery status is not updated on the app                    Also the delivery status is not updated           11:30 AM, 09th Oct                   Sohaib                   Kindly note that we are investigating the same in the meantime and we will get back to you very soon priority basis           11:31 AM, 09th Oct                     hi i need to place a return request but the delivery status is not updated on the app                    Ok           11:31 AM, 09th Oct                   Sohaib                   Is there anything else I can help you with?           11:31 AM, 09th Oct                     hi i need to place a return request but the delivery status is not updated on the app                    So do i wait for your call NOW?           11:31 AM, 09th Oct                   Sohaib                   Yes you'll receive a call from our team to arrange collection as well with you           11:32 AM, 09th Oct                     hi i need to place a return request but the delivery status is not updated on the app                    OK           11:32 AM, 09th Oct                     hi i need to place a return request but the delivery status is not updated on the app                    Thanks           11:32 AM, 09th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:33 AM, 09th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4979907