Subject: Ticket Assigned - Conversation with Raisa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Oct 2022 06:10:34 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Raisa Raisa                    Hi           09:49 AM, 09th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:49 AM, 09th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:49 AM, 09th Oct                     Raisa                    1           09:49 AM, 09th Oct                   Centrepoint UAE whatsapp bot                    Hello Raisa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:49 AM, 09th Oct                     Raisa                    None           09:49 AM, 09th Oct                   Centrepoint UAE whatsapp bot                    Hi Raisa , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            09:49 AM, 09th Oct                     Raisa                    5           09:50 AM, 09th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:50 AM, 09th Oct                   Sohaib                   Hi Raisa ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:51 AM, 09th Oct                     Raisa                    Hi           09:51 AM, 09th Oct                     Raisa                    I have a Shukran account and when I tried to login from Centrepoint app it gave me a new Shukran card with 0 balance           09:51 AM, 09th Oct                     Raisa                    I would like to merge the accounts           09:51 AM, 09th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:52 AM, 09th Oct                   Sohaib                   Could you please confirm your account : [email-masked]           09:52 AM, 09th Oct                     Raisa                    Yes           09:52 AM, 09th Oct                   Sohaib                   +971505052727           09:52 AM, 09th Oct                     Raisa                    Yes           09:52 AM, 09th Oct                   Sohaib                   We can see that your shkuran account has been linked successfully with shukran card 1800000458560001 on  04/15/2022 15:33 PM           09:53 AM, 09th Oct                   Sohaib                   And Available Points: 0.0           09:53 AM, 09th Oct                     Raisa                    No           09:53 AM, 09th Oct                     Raisa                             09:54 AM, 09th Oct                     Raisa                    This is the one I use           09:54 AM, 09th Oct                     Raisa                    I don’t know why that one shows up           09:54 AM, 09th Oct                   Sohaib                   So you need to update your shukran card linked with this account           09:55 AM, 09th Oct                     Raisa                    Yes           09:55 AM, 09th Oct                   Sohaib                   You have to delinked the old card and then you can linked the new card with your account as well           09:56 AM, 09th Oct                   Sohaib                   If you want to delinked the card we can do that from our end and then you can likne following the below steps:           09:57 AM, 09th Oct                   Sohaib                   You will first need to create a CentrepointStores.com account. If you already have a CentrepointStores.com account, link your Shukran membership card by clicking "Shukran" in the "My Account" menu.  Here's how you can pay using your own Shukrans:  Log in to your account at CentrepointStores.com. The "Checkout Payment" indicator on the payment page will help you determine how many points you can spend.            09:57 AM, 09th Oct                   Sohaib                   Is there anything else I can help you with?           09:58 AM, 09th Oct                     Raisa                    Okay perfect           09:58 AM, 09th Oct                   Sohaib                   If you want to delinked the card we can do that from our end Please confirm           09:59 AM, 09th Oct                     Raisa                    Mmm I want my card to be the one I gave you           09:59 AM, 09th Oct                     Raisa                             10:00 AM, 09th Oct                     Raisa                    I have an account with Centrepoint           10:00 AM, 09th Oct                     Raisa                    And I use need this card linked to it           10:00 AM, 09th Oct                     Raisa                    Same email is used in Shukran app           10:00 AM, 09th Oct                   Sohaib                   Yes when we have delinked the old one then you can follow the above steps to linked your account with card you wish           10:00 AM, 09th Oct                     Raisa                    Let me try           10:00 AM, 09th Oct                     Raisa                             10:01 AM, 09th Oct                     Raisa                    You didn’t delink           10:02 AM, 09th Oct                     Raisa                             10:02 AM, 09th Oct                   Sohaib                   Please allow me a moment to check this for you.           10:03 AM, 09th Oct                     Raisa                    It’s still showing as this           10:03 AM, 09th Oct                   Sohaib                   Could you please try now           10:04 AM, 09th Oct                     Raisa                             10:05 AM, 09th Oct                   Sohaib                   If you face any issue while linking your Shukran account then please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully.           10:06 AM, 09th Oct                     Raisa                    Ok           10:06 AM, 09th Oct                   Sohaib                   Is there anything else I can help you with?           10:08 AM, 09th Oct                     Raisa                    No           10:08 AM, 09th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:10 AM, 09th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4979648