Subject: New Reply Received - Cancellation
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 08 Oct 2022 11:37:56 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Cancellation  Ticket comment <div dir="auto">I understand <div dir="auto">But also in this situation i want to cancel the matching beige pillow cases as i dont want to recieve it coz ill not get a benefit of it without the bedsheet that u have cancelled.</div>
<div dir="auto">Kindly do the necessary.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 8 Oct 2022, 12:47 pm Homecentre, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Mona,</div>
<div><br></div>
<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">This order is not cancelled, during quality check we found out that item was not in a good condition to be sold and it was the last of their stock hence we took them out of your order and refunded you for it. You are still going to receive the remaining items. </div>
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<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why the item were cancelled and you received a notification regarding the same items.</div>
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<div>Our delivery partner will call you before delivering these items.</div>
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<div>Hope this helps and have a great evening! Stay Safe!</div>
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<div dir="ltr" style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box' dir="ltr"> Home Centre </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4975926