Subject: Ticket Assigned - Conversation with RlD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Oct 2022 04:38:20 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with RlD RlD                    Hi           08:17 AM, 08th Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:17 AM, 08th Oct                   MAX UAE whatsapp bot                    Hello RlD , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:17 AM, 08th Oct                     RlD                    Other           08:17 AM, 08th Oct                   MAX UAE whatsapp bot                    Hi RlD , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            08:17 AM, 08th Oct                     RlD                    5           08:17 AM, 08th Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:17 AM, 08th Oct                   Sohaib                   Hi Dear Customer ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:18 AM, 08th Oct                     RlD                    I have returned my product last month...  this is my 3rd follow up           08:20 AM, 08th Oct                     RlD                    Refund status of order number 9585257402           08:20 AM, 08th Oct                     RlD                    No response whatsoever           08:20 AM, 08th Oct                   Sohaib                   Thank you for sharing the details. Please allow me a moment to check this for you.           08:20 AM, 08th Oct                     RlD                    Under the contact 0562270338           08:20 AM, 08th Oct                   Sohaib                   Solid Midi Shirt Dress with Long Sleeves and Slit Detail           08:21 AM, 08th Oct                   Sohaib                   All-Over Floral Print Midi Shirt Dress with Long Sleeves and Ruched Detail           08:21 AM, 08th Oct                     RlD                    Yes           08:22 AM, 08th Oct                     RlD                    It's been returned to the delivery partner already           08:22 AM, 08th Oct                     RlD                    I had returned 2 orders out of which recieved refund for only one           08:23 AM, 08th Oct                   Sohaib                   We’re really sorry if we’ve taken longer than usual to get back to you.  Our team is working on your issue and will get back to you very soon as we have heard back from them and they haveinfroedm us the item not yst recvied from courier team and we are investigating the same with our courier tema as well to get that delivered to our warehouse on priority basis           08:24 AM, 08th Oct                     RlD                    Received this only           08:24 AM, 08th Oct                   Sohaib                   We Really appreciate your continued cooperation and patience with us.           08:24 AM, 08th Oct                     RlD                    They've recieved this... how not the other oder           08:24 AM, 08th Oct                     RlD                    ?           08:24 AM, 08th Oct                     RlD                    He has taken all the items from me           08:24 AM, 08th Oct                     RlD                    I always get this response...this is the 3rd           08:25 AM, 08th Oct                     RlD                    It's really getting annoying now           08:25 AM, 08th Oct                   Sohaib                   We are really sorry for that however could you please confirm if you've returned it with another order or under other tracking ID           08:27 AM, 08th Oct                     RlD                    I wasn't given any           08:27 AM, 08th Oct                     RlD                    Returned all of the items together           08:28 AM, 08th Oct                     RlD                    Along with this order           08:28 AM, 08th Oct                   Sohaib                   Our team at this time are investigating regarding the same. We will update you as soon as we receive further update from them.  We request you to please allow us some more time so we can assist you regarding this accordingly.  We appreciate your continued cooperation and patience with us.           08:29 AM, 08th Oct                     RlD                    I've been told this. Not recievd any email till date           08:30 AM, 08th Oct                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis,           08:31 AM, 08th Oct                     RlD                    I hope this is the last time I am listening to this           08:33 AM, 08th Oct                   Sohaib                   Rest assured with that           08:34 AM, 08th Oct                   Sohaib                   Is there anything else I can help you with for now?           08:35 AM, 08th Oct                     RlD                    No           08:37 AM, 08th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:37 AM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4975271