Subject: Ticket Assigned - Conversation with Chaitu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Oct 2022 04:37:40 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chaitu Chaitu                    Hi           08:19 AM, 08th Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:19 AM, 08th Oct                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:19 AM, 08th Oct                     Chaitu                    1           08:19 AM, 08th Oct                   MAX UAE whatsapp bot                    Hello Chaitu , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:19 AM, 08th Oct                     Chaitu                    2           08:19 AM, 08th Oct                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:19 AM, 08th Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:19 AM, 08th Oct                     Chaitu                    Customer care           08:20 AM, 08th Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:20 AM, 08th Oct                     Chaitu                    2           08:20 AM, 08th Oct                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:20 AM, 08th Oct                     Chaitu                    1           08:20 AM, 08th Oct                   MAX UAE whatsapp bot                   Please enter your email address           08:20 AM, 08th Oct                     Chaitu                    [email-masked]           08:21 AM, 08th Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:21 AM, 08th Oct                     Chaitu                    Ok           08:23 AM, 08th Oct                   Sohaib                   Hi Chaitu ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:24 AM, 08th Oct                   Sohaib                   We would be happy to help you. However for us to check and investigate, we would need some more information.           08:27 AM, 08th Oct                   Sohaib                   Hi Chaitu, I'm not getting a response from you. Are we still connected?           08:28 AM, 08th Oct                   Sohaib                   Hi Chaitu, I have not received a response from you still, please confirm if we are still connected?           08:30 AM, 08th Oct                     Chaitu                    Hi           08:30 AM, 08th Oct                     Chaitu                    Sohaib how are you           08:30 AM, 08th Oct                   Sohaib                   I'll be more than happy to help you.           08:31 AM, 08th Oct                     Chaitu                    I would to cancel and request refund for pickup oreder number 9588099883           08:32 AM, 08th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:33 AM, 08th Oct                     Chaitu                    Ok thanks           08:34 AM, 08th Oct                   Sohaib                   We can see the order has been placed on: Sep 28, 2022 with the order number: 9588099883   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.            08:34 AM, 08th Oct                   Sohaib                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           08:34 AM, 08th Oct                     Chaitu                    Ok thank you           08:34 AM, 08th Oct                   Sohaib                   Is there anything else I can help you with?           08:35 AM, 08th Oct                     Chaitu                    That ot for today thanks           08:36 AM, 08th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:37 AM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4975270