Subject: Ticket Assigned - Conversation with Parul Sharma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Oct 2022 03:50:06 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Parul Sharma Parul Sharma                    Hi           07:33 AM, 08th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:33 AM, 08th Oct                   Centrepoint UAE whatsapp bot                    Hello Parul Sharma , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:33 AM, 08th Oct                     Parul Sharma                    3           07:34 AM, 08th Oct                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:34 AM, 08th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:34 AM, 08th Oct                     Parul Sharma                    2           07:34 AM, 08th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:34 AM, 08th Oct                     Parul Sharma                    1           07:34 AM, 08th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:34 AM, 08th Oct                     Parul Sharma                    [email-masked]           07:34 AM, 08th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:35 AM, 08th Oct                   Sohaib                   Hi Parul ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:35 AM, 08th Oct                     Parul Sharma                    I placed this order on 2 Oct           07:35 AM, 08th Oct                     Parul Sharma                    9588638505           07:36 AM, 08th Oct                     Parul Sharma                    Have spoken to agent on Thursday and he said that matter is escalated           07:36 AM, 08th Oct                     Parul Sharma                    Till date I have not received the order           07:37 AM, 08th Oct                     Parul Sharma                    So I have cancelled it this morning           07:37 AM, 08th Oct                     Parul Sharma                    Is it cancelled now?           07:37 AM, 08th Oct                     Parul Sharma                    And when I will get my refund?           07:37 AM, 08th Oct                   Sohaib                   We are truly sorry for any delay happened Thank you for sharing the order details. Please allow me a moment to check this for you.           07:37 AM, 08th Oct                   Sohaib                   We are truly sorry for the delay happened in your order However we can see that your order now under cancellation process when it getting cancelled within few moment from now the amount of 251 AED will be processed from our end immediately           07:39 AM, 08th Oct                     Parul Sharma                    I did not understand           07:40 AM, 08th Oct                     Parul Sharma                    When will the money be refunded           07:40 AM, 08th Oct                     Parul Sharma                    And it will be on my card?           07:40 AM, 08th Oct                   Sohaib                   Kindly expected that very soon within few hours from now as the cancelation process IN PROGRESS In the meantime           07:42 AM, 08th Oct                   Sohaib                   Is there anything else I can help you with?           07:43 AM, 08th Oct                     Parul Sharma                    What if it is not processes           07:44 AM, 08th Oct                   Sohaib                   If the cancellation not getting done within the time mentioned please do ,let us know and we will arrange that as well from our end for you           07:45 AM, 08th Oct                     Parul Sharma                    Can u put that note now           07:46 AM, 08th Oct                   Sohaib                   Rest assured with that           07:47 AM, 08th Oct                     Parul Sharma                    Ok let me see for today           07:48 AM, 08th Oct                   Sohaib                   Is there anything else I can help you with?           07:48 AM, 08th Oct                     Parul Sharma                    No thanks           07:49 AM, 08th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:49 AM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4975220