Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Oct 2022 03:53:45 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc Belle                    Hi good morning           07:43 AM, 07th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:43 AM, 07th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:43 AM, 07th Oct                     Belle                    1           07:43 AM, 07th Oct                   Centrepoint UAE whatsapp bot                    Hello Belle , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:43 AM, 07th Oct                     Belle                    1           07:43 AM, 07th Oct                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:43 AM, 07th Oct                     Belle                    9588948712           07:43 AM, 07th Oct                   Centrepoint UAE whatsapp bot                    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    If you wish to cancel your order, please flow below link.      During sales, your order may take longer to arrive.            07:44 AM, 07th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:44 AM, 07th Oct                     Belle                    2           07:44 AM, 07th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:44 AM, 07th Oct                     Belle                    1           07:44 AM, 07th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:44 AM, 07th Oct                     Belle                    [email-masked]           07:44 AM, 07th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:44 AM, 07th Oct                   Sohaib                   Hi Belle ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:46 AM, 07th Oct                     Belle                    What is the status of my order           07:46 AM, 07th Oct                     Belle                    My order was placed last Tuesday october 4           07:46 AM, 07th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:47 AM, 07th Oct                     Belle                    Please           07:47 AM, 07th Oct                   Sohaib                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number: +971561434858           07:48 AM, 07th Oct                     Belle                    0561434858           07:48 AM, 07th Oct                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.  And we have informed them to contact you priority basis to complete the process as well very soon           07:49 AM, 07th Oct                     Belle                    Can you give me the estimated delivery date?           07:49 AM, 07th Oct                   Sohaib                   Kindly expected that very soon we will inform you via registered email as soon as we get an update form our team We appreciate your cooperation with us           07:51 AM, 07th Oct                   Sohaib                   Is there anything else I can help you with?           07:51 AM, 07th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:53 AM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4972249