Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Oct 2022 02:54:09 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc Gracia DM                    Thank you for your order. Order 9588629254 for Set of 2 - Ribbed BCI Cotton J... +8more item(s) for AED  145.75 is confirmed. Expect delivery by 03-10-2022.           06:46 AM, 07th Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:46 AM, 07th Oct                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:46 AM, 07th Oct                     Gracia DM                    1           06:46 AM, 07th Oct                   MAX UAE whatsapp bot                    Hello Gracia DM , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:46 AM, 07th Oct                     Gracia DM                    1           06:46 AM, 07th Oct                   MAX UAE whatsapp bot                   Please enter your order number to continue.           06:46 AM, 07th Oct                     Gracia DM                    9588629254           06:46 AM, 07th Oct                   MAX UAE whatsapp bot                    ? Congrats, your order is     Placed    Your estimated delivery date is 03/10/2022    You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.            06:46 AM, 07th Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:46 AM, 07th Oct                     Gracia DM                    2           06:47 AM, 07th Oct                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:47 AM, 07th Oct                     Gracia DM                    1           06:47 AM, 07th Oct                   MAX UAE whatsapp bot                   Please enter your email address           06:47 AM, 07th Oct                     Gracia DM                    [email-masked]           06:47 AM, 07th Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:47 AM, 07th Oct                     Gracia DM                    ? Congrats, your order is    Placed        Your estimated delivery date is 03/10/2022        You can easily track your order from  *My Account > Order History.*        During sales, your order may take longer to arrive.           06:47 AM, 07th Oct                     Gracia DM                    Today is already 7th Oct., but my items wasn’t delivered until now.           06:48 AM, 07th Oct                   Sohaib                   Hi Danica ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:48 AM, 07th Oct                     Gracia DM                    Very disappointed.           06:48 AM, 07th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:48 AM, 07th Oct                   Sohaib                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number: +971503199198           06:49 AM, 07th Oct                     Gracia DM                    Yes, this is correct           06:49 AM, 07th Oct                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.  And we have informed them to contact you very soon priority basis to complete this process as well           06:51 AM, 07th Oct                     Gracia DM                    Thank you so much.           06:51 AM, 07th Oct                   Sohaib                   Is there anything else I can help you with?           06:52 AM, 07th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:53 AM, 07th Oct                     Gracia DM                    None. Thank you.           06:53 AM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4972204