Subject: Ticket Assigned - Conversation with Amal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Oct 2022 08:24:09 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amal Amal                    Hi Babyshop           11:59 AM, 06th Oct                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            11:59 AM, 06th Oct                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:59 AM, 06th Oct                     Amal                    1           11:59 AM, 06th Oct                   Babyshop UAE WhatsApp bot                    Hello Amal , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:59 AM, 06th Oct                     Amal                    2           11:59 AM, 06th Oct                   Babyshop UAE WhatsApp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 80022297467 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:59 AM, 06th Oct                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:59 AM, 06th Oct                     Amal                    2           11:59 AM, 06th Oct                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:59 AM, 06th Oct                     Amal                    1           12:00 PM, 06th Oct                   Babyshop UAE WhatsApp bot                   Please enter your email address           12:00 PM, 06th Oct                     Amal                    [email-masked]           12:00 PM, 06th Oct                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           12:00 PM, 06th Oct                     Amal                    Com           12:00 PM, 06th Oct                   Sohaib                   Hi Amal ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:03 PM, 06th Oct                     Amal                    Hi           12:03 PM, 06th Oct                     Amal                    I ordered a pram in store but went back the next day and got a refund           12:03 PM, 06th Oct                     Amal                    And I still received the pram           12:03 PM, 06th Oct                     Amal                    So need to arrange collection           12:03 PM, 06th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:04 PM, 06th Oct                   Sohaib                   Thank you for allowing me the time to check. I appreciate your patience.           12:09 PM, 06th Oct                   Sohaib                   Would you please share your order number           12:09 PM, 06th Oct                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           12:10 PM, 06th Oct                     Amal                    I don’t have it           12:11 PM, 06th Oct                     Amal                    Order number           12:11 PM, 06th Oct                   Sohaib                   We would be happy to help you. However for us to check and investigate, we would need some more information.           12:12 PM, 06th Oct                   Sohaib                   We sincerely apologize for any inconvenience caused however, we have checked with the following email address: [email-masked]  and we are unable to locate any order with us. We request you to please share with us your exact order number so that we assist you with this accordingly.           12:13 PM, 06th Oct                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           12:14 PM, 06th Oct                     Amal                    I don’t have it           12:15 PM, 06th Oct                     Amal                    Can you check by phone number?           12:15 PM, 06th Oct                   Sohaib                   COuld you please confirm the order number : 9587619274           12:16 PM, 06th Oct                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           12:20 PM, 06th Oct                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:23 PM, 06th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4968573