Subject: Ticket Assigned - Conversation with farnaazkhan
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 06 Oct 2022 07:45:59 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farnaazkhan farnaazkhan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  farnaazkhan Bot:  Hi farnaazkhan, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097470086275            11:28 AM, 06th Oct                   Sohaib                   Hi Farnaaz ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:32 AM, 06th Oct                     farnaazkhan                    Good morning           11:34 AM, 06th Oct                     farnaazkhan                    I actually received a cardigan from Splash as a gift from a friend           11:34 AM, 06th Oct                     farnaazkhan                    Is it possible for me to exchange this for another item? Obviously I do not  have the bill as it was a gift, but all the tags are still on the item           11:36 AM, 06th Oct                   Sohaib                   Yes You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           11:37 AM, 06th Oct                   Sohaib                   ·You can contact our customer support team to make a return and to be notified of the refund amount based on our return policy. ·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Splash) store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           11:37 AM, 06th Oct                   Sohaib                   Is there anything else I can help you with?           11:39 AM, 06th Oct                     farnaazkhan                    I do not have any invoice or bill. Are you sure the store would accept the item for exchange           11:40 AM, 06th Oct                   Sohaib                   Yes you can return by order number only and the invoice sent to you email ID as well           11:42 AM, 06th Oct                   Sohaib                   Is there anything else I can help you with?           11:43 AM, 06th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:45 AM, 06th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4968385