Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Oct 2022 07:25:10 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971565525892            11:17 AM, 06th Oct                   Sohaib                   Hi Nafisa ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:17 AM, 06th Oct                     hello                    Hi sohaib, i have returned few items. I would like to know if they hace been processed or not           11:18 AM, 06th Oct                     hello                    And when can i expect to be credited back           11:18 AM, 06th Oct                     hello                    Thank you           11:18 AM, 06th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:19 AM, 06th Oct                     hello                    Return no. 1003191254 and 1003191253           11:20 AM, 06th Oct                   Sohaib                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           11:21 AM, 06th Oct                   Sohaib                   Is there anything else I can help you with?           11:22 AM, 06th Oct                     hello                    Alright, so i can expect a refund within the next 7-14 days?           11:22 AM, 06th Oct                   Sohaib                   Yes rest assured with that           11:22 AM, 06th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:24 AM, 06th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4968295