Subject: Ticket Assigned - Conversation with Haan?
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 06 Oct 2022 06:26:45 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Haan? Haan?                    Hi           10:16 AM, 06th Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:16 AM, 06th Oct                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:16 AM, 06th Oct                     Haan?                    1           10:16 AM, 06th Oct                   MAX UAE whatsapp bot                    Hello Haan? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:16 AM, 06th Oct                     Haan?                    2           10:16 AM, 06th Oct                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            10:17 AM, 06th Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:17 AM, 06th Oct                     Haan?                    2           10:17 AM, 06th Oct                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:17 AM, 06th Oct                     Haan?                    1           10:17 AM, 06th Oct                   MAX UAE whatsapp bot                   Please enter your email address           10:17 AM, 06th Oct                     Haan?                    [email-masked]           10:17 AM, 06th Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:17 AM, 06th Oct                   Sohaib                   Hi Haan ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:18 AM, 06th Oct                     Haan?                    Thank you sohaib           10:18 AM, 06th Oct                     Haan?                    I just placed an order as guest           10:19 AM, 06th Oct                     Haan?                    And I want to cancel it           10:19 AM, 06th Oct                     Haan?                    How is that possible           10:19 AM, 06th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:19 AM, 06th Oct                     Haan?                    Okay           10:19 AM, 06th Oct                   Sohaib                   Could you please confirm the order number : 9589139159           10:21 AM, 06th Oct                     Haan?                    Yes it is           10:21 AM, 06th Oct                   Sohaib                   You can return your Max Fashion product to a Max Fashion store, and use your cash refund or Credit Note to buy a new product right away.  ·You can contact our customer support team on to make a return and to be notified of the refund amount based on our return policy. ·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Max Fashion) store across the UAE.           10:23 AM, 06th Oct                   Sohaib                   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max Fashion) store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           10:23 AM, 06th Oct                   Sohaib                   Please allow me a moment to check this for you.           10:23 AM, 06th Oct                   Sohaib                   We see that you want us to cancel your order with order number: 9589139159. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  ​ Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.  ​ We apologize for the inconvenience caused to you. ​           10:24 AM, 06th Oct                     Haan?                    Thank you so much sohaib           10:25 AM, 06th Oct                   Sohaib                   Is there anything else I can help you with?           10:25 AM, 06th Oct                     Haan?                    No thank you so much for your time           10:25 AM, 06th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:26 AM, 06th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4968070