Subject: Ticket Assigned - Conversation with maram
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Oct 2022 06:16:56 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maram maram                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  maram Bot:  Hi maram, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0585984989            10:08 AM, 06th Oct                   Sohaib                   Hi Maram ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:09 AM, 06th Oct                     maram                    Hi Sohaib           10:09 AM, 06th Oct                     maram                    I'm having trouble refunding an order           10:09 AM, 06th Oct                     maram                    It doesn't show me the option to refund items           10:09 AM, 06th Oct                     maram                    Order number: 9588231298           10:10 AM, 06th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:11 AM, 06th Oct                   Sohaib                   Would you please share the item name as per in your order and we will initiate the return from our end fro you also you can share the item ID as well           10:13 AM, 06th Oct                     maram                    If I go to the order I think the chat will end           10:14 AM, 06th Oct                     maram                    I will message again later. Thanks for your help           10:14 AM, 06th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:16 AM, 06th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4968025