Subject: New Reply Received - Checkout error via Shukran Pay
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 06 Oct 2022 06:08:35 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Checkout error via Shukran Pay  Ticket comment <div>Thank you for the prompt response. </div>
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<div>Encountered another behavior after reinstallation. </div>
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<div>Here's what I've done on my end after receiving your email:</div>
<div><br></div>
<div>1. Cleared app cache</div>
<div>2. Close all apps and restarted the phone</div>
<div>3. Uninstalled Max</div>
<div>4. Reinstalled Max and log back in. </div>
<div>5. As soon as I checked out again, whether the Shukran Pay is ticked or not, it's not being deducted on Order Total -</div>
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<img id="ymail_attachmentId450581d4-6a08-4016-ba96-bdc46d2e20f5" class="inline-image-global inlined-image-cid-450581d4-6a08-4016-ba96-bdc46d2e20f5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTY0NTkwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6yLhqeMAGT_dKgXYxV3m-Bl5Wg_QzUN1jMllBUFjL0A" data-id="2044001645902" style="width:100%;max-width:800px"><br>
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<div>Please take note also that I've tried using it for paying at Centrepointe - Mall of Emirates last weekend and the cashier staff encountered an error that are not allowing them to use my Shukran Credit.  </div>
<div><br></div>
<div>Is there anyway it can get converted to Promo/Voucher code or Gift Card instead? Zeroed-out the Shukran Pay on my account and let me redeem it through Gift Card? I believe there's some kinda messed up on either on the account itself or app's back end. </div>
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<div>Other info as per requested: </div>
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<div style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>- Email addres: [email-masked]</div>
<div style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>- Country of access: UAE - Dubai</div>
<div style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>- Type of device used: Samsung Galaxy Z Fold 3 </div>
<div style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>- Application version: Version 7.47</div>
<div style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>- System version:</div>
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<div style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>
<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId0e4a4423-724c-4f2f-9f22-6aa5c1f90f2e" class="inline-image-global inlined-image-cid-0e4a4423-724c-4f2f-9f22-6aa5c1f90f2e" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTY0NTkwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.h3U2NrPAwSZ3CCu33PqPHSHOROP1YDSx3evIF4LB5-Q" data-id="2044001645903" style="width:100%;max-width:800px"><br>
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<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 6 Oct 2022 at 9:18, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv4518587942"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Ketch,</div>
<div><br></div>
<div><span>Thank you for reaching out to us and giving us the opportunity to serve you.<br> </span></div>
<div>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>
</div>
<div>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</div>
<div>
<div>- email address :</div>
<div>- Country of access</div>
<div>- type of device used</div>
<div>- Application version.</div>
<div>- System version</div>
</div>
<div><br></div>
<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div> <span> </span>
</div>
<div dir="ltr" style="margin-top:0px">Thank You,<br style=""><span style='color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important'>Max </span>Support Team</div>
</div></div>

	

</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4967688