Subject: Ticket Assigned - Conversation with dr amr youssef
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Oct 2022 08:02:15 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dr  amr youssef dr  amr youssef                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  dr  amr youssef Bot:  Hi dr  amr youssef, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet - You'll receive your refund to My Credit under your account (for registered users) or as a Return Voucher (for guest users).   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet -If you cancel your OmanNet debit card order in full, you’ll receive a card refund. If you cancel a part of your order, you’ll receive either a My Credit refund (for registered users) or a Return Voucher (for guest users). Return Vouchers will be emailed to you within 48 hours of the quality check.     For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096892844831            11:45 AM, 05th Oct                     dr  amr youssef                    Sorry, your order number 1689053995 was not processed. Hi Amr Youssef, we were unable to complete your purchase at this time. Please note, no amount has been deducted.           11:46 AM, 05th Oct                   Sohaib                   Hi Dr Amr ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:47 AM, 05th Oct                     dr  amr youssef                    I received the previous email although the total amount was debited from my account and i received a confirmation message regarding that from my bank           11:47 AM, 05th Oct                     dr  amr youssef                             11:49 AM, 05th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:49 AM, 05th Oct                     dr  amr youssef                    Ok. Thanks           11:50 AM, 05th Oct                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (1689053995) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (1689054004).           11:55 AM, 05th Oct                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:55 AM, 05th Oct                   Sohaib                   Is there anything else I can help you with?           11:56 AM, 05th Oct                     dr  amr youssef                    So any intervention has to be done from my side?           11:57 AM, 05th Oct                   Sohaib                   Yes  a new order was placed successfully which is: (1689054004).           11:59 AM, 05th Oct                     dr  amr youssef                    Ok. Thank you for your valuable assist and hope this order will go smoothly..will           12:00 PM, 05th Oct                     dr  amr youssef                    Thanks..           12:01 PM, 05th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:01 PM, 05th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4963420