Subject: Ticket Assigned - Conversation with Alfiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Oct 2022 06:41:11 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Alfiya Alfiya                    I have query about order no #9587920606 My product “embellished ring - set of 3” has been returned to you but I have not received my refund yet for this..           10:17 AM, 05th Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:17 AM, 05th Oct                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:18 AM, 05th Oct                     Alfiya                    1           10:18 AM, 05th Oct                   MAX UAE whatsapp bot                    Hello Alfiya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:18 AM, 05th Oct                     Alfiya                    I have query about order no #9587920606 My product “embellished ring - set of 3” has been returned to you but I have not received my refund yet for this..           10:18 AM, 05th Oct                   MAX UAE whatsapp bot                    Hi Alfiya , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            10:18 AM, 05th Oct                     Alfiya                    5           10:18 AM, 05th Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:18 AM, 05th Oct                     Alfiya                    I have query about order no #9587920606 My product “embellished ring - set of 3” has been returned to you but I have not received my refund yet for this..           10:19 AM, 05th Oct                   Sohaib                   Hi Alfiya,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:19 AM, 05th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:19 AM, 05th Oct                     Alfiya                    Before the app was showing the refund will be of 134 aed but I have received only 118 aed..           10:21 AM, 05th Oct                     Alfiya                    Please check this.. and i have previously call your customer care but no response..           10:22 AM, 05th Oct                     Alfiya                    ???           10:24 AM, 05th Oct                   Sohaib                   We sincerely apologize for the delay in processing of your return however, we request you to please share with us the tracking number or the return slip which the courier may have handed over to you at the time of collecting the items from you so that we can further investigate this and help you receive your refund asap.           10:25 AM, 05th Oct                     Alfiya                    The courier person has not handed any receipt to me..           10:25 AM, 05th Oct                     Alfiya                    The person is from landmark group only and previously also they have not handed me any receipt           10:26 AM, 05th Oct                     Alfiya                    I can give you my return request number..           10:27 AM, 05th Oct                   Sohaib                   Could you please confirm if you have return the tem : Lace Detail Top with Round Neck and Short Sleeves  along with returned items           10:28 AM, 05th Oct                     Alfiya                    Correct           10:29 AM, 05th Oct                     Alfiya                    This is the order in which the ring was there           10:29 AM, 05th Oct                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:29 AM, 05th Oct                     Alfiya                    How much time will it take??           10:30 AM, 05th Oct                   Sohaib                   Rest assured we will do our best to fix that for you as well as we have investigating the same with courier team regarding the quantity of the item collected as well we will get back to you very soon           10:32 AM, 05th Oct                     Alfiya                    And I have one more query of other order..           10:32 AM, 05th Oct                     Alfiya                    Order #9588397243..  In this order, I have to return one product..           10:33 AM, 05th Oct                   Sohaib                   Could you please share the item ID           10:34 AM, 05th Oct                     Alfiya                    Solid Midi A line dress with capsleeves and tie           10:36 AM, 05th Oct                     Alfiya                    Solid Midi A line dress with cap sleeves and tie           10:36 AM, 05th Oct                   Sohaib                   164073797 - - Solid Midi A-Line Dress with Cap Sleeves and Tie-Up           10:37 AM, 05th Oct                     Alfiya                    Correct           10:38 AM, 05th Oct                   Sohaib                   We sincerely apologize for any inconvenience however, we have created a return request for you at this moment please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971504078653). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           10:40 AM, 05th Oct                   Sohaib                   Is there anything else I can help you with?           10:40 AM, 05th Oct                     Alfiya                    No thank you….           10:40 AM, 05th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:40 AM, 05th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4963063