Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Oct 2022 08:26:54 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc mona                    Bot:  Hi, welcome to Splash Fashions   ?مرحبًا بك في سبلاش Bot:  مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟ Customer:  ? حالة الطلب Bot:  الرجاء إدخال رقم طلبك للمتابعة. Customer:  9588309233 Bot:  طلبك في الطريق ?    تتّبع طلبك هنا:      يمكنك أيضًا تتّبع طلبك من سجل الطلبات في حسابي Bot:  قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا [Customer Feedback: غير راض للغاية] Bot:  هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ ? Customer:  نعم             12:17 PM, 04th Oct                   Sohaib                   Hi Mona ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:18 PM, 04th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:20 PM, 04th Oct                   Sohaib                   We are truly sorry for that as we can see that your order takes more than usual to be ready for collection at the store However Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:23 PM, 04th Oct                   Sohaib                   Is there anything else I can help you with?           12:23 PM, 04th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:26 PM, 04th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4958498