Subject: Ticket Assigned - Conversation with Isha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Oct 2022 07:36:29 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Isha Isha                    Hi           11:18 AM, 04th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:18 AM, 04th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:18 AM, 04th Oct                     Isha                    English           11:18 AM, 04th Oct                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           11:18 AM, 04th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:18 AM, 04th Oct                     Isha                    1           11:18 AM, 04th Oct                   Centrepoint UAE whatsapp bot                    Hello Isha , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:18 AM, 04th Oct                     Isha                    1           11:18 AM, 04th Oct                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:18 AM, 04th Oct                     Isha                    9588670403           11:19 AM, 04th Oct                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:       You can also easily track your order from My Account > Order History.             11:19 AM, 04th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:19 AM, 04th Oct                     Isha                    2           11:19 AM, 04th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:19 AM, 04th Oct                     Isha                    1           11:19 AM, 04th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:19 AM, 04th Oct                     Isha                    [email-masked]           11:19 AM, 04th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:19 AM, 04th Oct                   Sohaib                   Hi Isha ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:20 AM, 04th Oct                     Isha                    Hi           11:20 AM, 04th Oct                     Isha                             11:21 AM, 04th Oct                     Isha                    I paid for this 2 days back           11:21 AM, 04th Oct                     Isha                    And now it shows cancelled           11:21 AM, 04th Oct                     Isha                    And it is still in stock. Then why cancelled.           11:21 AM, 04th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:23 AM, 04th Oct                   Sohaib                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.           11:28 AM, 04th Oct                   Sohaib                   We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.  Our delivery partner will call you before delivering these items.           11:28 AM, 04th Oct                   Sohaib                   Is there anything else I can help you with?           11:29 AM, 04th Oct                     Isha                    Really wanted something like this. If I can get to c any similar item at price somewhere similar too.           11:31 AM, 04th Oct                   Sohaib                   Please note, we'll only be able to make changes to your order before it has been processed. And now we won't be able make any change or add item to your order in the meantime   We really appreciate your understanding and cooperation with us           11:33 AM, 04th Oct                   Sohaib                   Is there anything else I can help you with?           11:35 AM, 04th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:36 AM, 04th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4958222