Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Oct 2022 06:56:06 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc السلام عليكم                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  السلام عليكم Bot:  Hi السلام عليكم, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9588677995 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0555490950            10:42 AM, 04th Oct                   Sohaib                   Hi Mohamad ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:43 AM, 04th Oct                     السلام عليكم                    Hi           10:43 AM, 04th Oct                     السلام عليكم                    Regarding my order           10:44 AM, 04th Oct                     السلام عليكم                    When it will be ready ?           10:44 AM, 04th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:45 AM, 04th Oct                   Sohaib                   We are really sorry for that as we can see that your order takes more than usual to be ready for collection However Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:49 AM, 04th Oct                     السلام عليكم                    How many days orders takes to be ready for collection           10:50 AM, 04th Oct                   Sohaib                   We are really sorry for that rest assured we will do our best to arrange that for you very soon priority basis     We appreciate your cooperation with us           10:51 AM, 04th Oct                     السلام عليكم                    Ok           10:52 AM, 04th Oct                     السلام عليكم                    Thanks           10:52 AM, 04th Oct                   Sohaib                   Is there anything else I can help you with?           10:52 AM, 04th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:55 AM, 04th Oct                     السلام عليكم                    Thanks           10:55 AM, 04th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4958002