Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Oct 2022 06:27:29 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc akhilesh                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  akhilesh Bot:  Hi akhilesh, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0553096364            09:55 AM, 04th Oct                   Sohaib                   Hi Akhilesh ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:56 AM, 04th Oct                     akhilesh                    hi           09:56 AM, 04th Oct                     akhilesh                    i had purchased 3 tshirts online           09:56 AM, 04th Oct                     akhilesh                    in August           09:56 AM, 04th Oct                     akhilesh                    n i wasnt happy with 1 of them.. i immediately raised a request for return..           09:57 AM, 04th Oct                     akhilesh                    its showing return reqstd for more than 5 weeks now           09:57 AM, 04th Oct                     akhilesh                    i went to a store to return after 2 weeks.. they told  its not possible to accept the return as it is over 10 days           09:58 AM, 04th Oct                     akhilesh                    i again contactd your help desk and reqstd return again           09:58 AM, 04th Oct                     akhilesh                    some one contacted and told will come n collect           09:58 AM, 04th Oct                     akhilesh                    nothing happend           09:59 AM, 04th Oct                     akhilesh                    more than a month now... no refund n no return !!!           09:59 AM, 04th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:01 AM, 04th Oct                   Sohaib                   Thank you for allowing me the time to check. I appreciate your patience.           10:04 AM, 04th Oct                   Sohaib                   Could you please confirm the item name : Sustainable Solid T-shirt with Short Sleeves and Patch Pocket           10:04 AM, 04th Oct                     akhilesh                    lemme check           10:05 AM, 04th Oct                     akhilesh                    yes           10:06 AM, 04th Oct                     akhilesh                    that's the one           10:06 AM, 04th Oct                     akhilesh                    whether you collect the product soon or not, i need the refund to be processed immediately           10:07 AM, 04th Oct                   Sohaib                   Could you please confirm if you've returned this item with another order while collection           10:07 AM, 04th Oct                     akhilesh                    no           10:07 AM, 04th Oct                     akhilesh                    i havnt placed any order aftr that           10:07 AM, 04th Oct                     akhilesh                    some1 called n askd the location... then told me that his colleague will come and collect           10:08 AM, 04th Oct                     akhilesh                    nobdy came           10:08 AM, 04th Oct                     akhilesh                    can u pls speed up..           10:08 AM, 04th Oct                     akhilesh                    i hav already spent a lot of time on this.. n its my duty hours           10:08 AM, 04th Oct                   Sohaib                   We sincerely apologize for the delay in getting back to you however,Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:09 AM, 04th Oct                     akhilesh                    pls raise the refund request immediately           10:10 AM, 04th Oct                     akhilesh                    then its upto you when to collect the product..           10:10 AM, 04th Oct                     akhilesh                    i cannot spent any more time on this           10:11 AM, 04th Oct                   Sohaib                   We are really sorry for that as we won't be able to initiate the refund before collecting the item However rest assured that we will do our best to arrange that for you priority basis Kindly expected that very soon           10:13 AM, 04th Oct                     akhilesh                    my location is al mankhool           10:14 AM, 04th Oct                     akhilesh                    not sure why, but there was a confusion while delivering           10:14 AM, 04th Oct                     akhilesh                    it was initialy delivered to my old address in marina           10:14 AM, 04th Oct                     akhilesh                    pls expedite           10:15 AM, 04th Oct                   Sohaib                   please allow me few minutes while checking the address provided in the order           10:15 AM, 04th Oct                   Sohaib                   Could you please confirm the address or you can provide us with correct address as well so we can be able to arrange that accordingly           10:16 AM, 04th Oct                   Sohaib                   We really appreciate your cooperation with us           10:17 AM, 04th Oct                     akhilesh                    406 bukhatir Building           10:18 AM, 04th Oct                     akhilesh                    Al mankhool           10:18 AM, 04th Oct                   Sohaib                   Could you please confirm your contact number : 971553096364           10:19 AM, 04th Oct                     akhilesh                    yes           10:19 AM, 04th Oct                     akhilesh                    thats correct           10:19 AM, 04th Oct                   Sohaib                   We have forwarded your information to courier team to arrange collection with you very soon           10:22 AM, 04th Oct                   Sohaib                   Is there anything else I can help you with?           10:22 AM, 04th Oct                     akhilesh                    thanks           10:24 AM, 04th Oct                     akhilesh                    no. bye           10:24 AM, 04th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:27 AM, 04th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4957890