Subject: New Reply Received - Missing item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Oct 2022 10:29:34 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Missing item  Ticket comment <div>Yes what am i suppose to reply ? What do you need?
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, October 2, 2022 1:19:06 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Missing item
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4938777</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4938777<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Sohaib Ahmed : </div>
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<div>Hi Amer,<br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience however, we have created a rerun request for the incomplete item delivered to you please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on
 the following contact number when arranging the collection with you: (+96599903739). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0)">Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4938777