Subject: Ticket Assigned - Conversation with Guest
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Oct 2022 09:00:05 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Customer:  hi    this is muhammad kashif Bot:  Hi , what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may
  take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96566812712            12:42 PM, 02nd Oct                   Sohaib                   Hi  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:44 PM, 02nd Oct                     Guest                    Order # 8188530748  ... what is status and why one of products Le Confort shoes got cancelled           12:45 PM, 02nd O
 ct                     Guest                    Hi           12:45 PM, 02nd Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:46 PM, 02nd Oct                     Guest                    ok sure           12:46 PM, 02nd Oct                     Guest                    ?           12:50 PM, 02nd Oct                   Sohaib                   The (163882812 - - Le Confort Solid Derby Shoes with Lace-Up Closure) in your order ID 8188530748 went out of stock, so we've partially shipped your order and the amount of KWD12.73 will be refunded back to your debit or Credit Card in 7-14 working days.           12:51 PM, 02nd Oct                   Sohaib                   We apologize for the inconvenience caused and thank you for your patience.           12:51 PM, 02nd Oct                     Guest                    oh ok - buy why refund taking so long           12:51 PM, 02nd Oct             
       Sohaib                   Kindly note that the refund has been processed from our end and it will take 7-14 days as per your concern bank process           12:54 PM, 02nd Oct                     Guest                    ok - thank you           12:56 PM, 02nd Oct                   Sohaib                   Is there anything else I can help you with?           12:56 PM, 02nd Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:59 PM, 02nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4948693