Subject: New Reply Received - Order 1688477233 was not processed successfully
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Oct 2022 15:29:33 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Order 1688477233 was not processed successfully  Ticket comment <div>
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<div dir="ltr">Thank you and hopefully it will not take long.</div>
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<div dir="ltr" style="caret-color:rgb(33, 33, 33);color:rgb(33, 33, 33)"><span>Mrs. Miaad Rashid Al Maamari </span></div>
<span dir="ltr" style="caret-color:rgb(33, 33, 33);color:rgb(33, 33, 33)">GSM:<span class="Apple-converted-space"> </span><span dir="ltr" style="color:currentcolor">+968 92177856</span> </span><br>
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Sent from <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, October 1, 2022 8:26:04 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4943177] - Order 1688477233 was not processed successfully
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<div dir="ltr">Hi Miaad,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (1688476339 &amp; 1688477233) was not placed successfully. Whenever this happens our system tries to capture the payment
 again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (1688477265).<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
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Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Centrepoint </span>Support
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4943177