Subject: Note Added - [#4911319] need esc
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 30 Sep 2022 12:26:24 +0000

Hi ,    Ajay Vir A D Singh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4911319    Subject:  need esc   Requester: erum    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Jainul,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I tried calling customer many times since morning but no response.
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">We probed the issue and find out cashier scanned all products but received set of 2 in 2 different hangers. That’s why customer charged twice for set of 2 products.
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Its our mistake and as soon customer will response to call or call back, will inform him to visit store and refund 14 aed back to him during his next visit.
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<b><span style="mso-fareast-language:EN-US">@Hari in reading,
</span></b><span style="mso-fareast-language:EN-US">please educate cashiers to check barcode if price reflect same for 2 products in same invoice.
</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><b>Kind Regards,</b></div>
<div></div>
<div></div>
<div class="MsoNormal">Ajay Vir A.D. Singh<br>
<b>CP MIRDIF CITY CENTER</b>
</div>
<div></div>
<div></div>
<div class="MsoNormal">Mobile: +971-564020443</div>
<div></div>
<div></div>
<div class="MsoNormal">
<img width="235" height="74" style="width:2.4444in;height:.7708in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTE3MDE4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nsFiIDSbBA3v-Z7YUhhJtqLIFhnrTskulwdWkeDwKcE" data-id="2044001170183"><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Monday, 26 September 2022 9:53 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Jenny Chettiar &lt;[email-masked]&gt;; Ajay Vir A D Singh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4911319] - need esc</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMDE8974697C7F4EB1B2991422DEA97B56" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ajay</span></a></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Need your intervention to close the following customer complain…</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-US">Best Regards!</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Jainul Hussain</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, September 24, 2022 2:07 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jenny Chettiar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4911319] - need esc</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span lang="EN-US" style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">​Hi Team</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Store Follow UP </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Order Date : 23/09/22</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Order ID: 21015201416120220923</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Customer name : Sarfaraz</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Customer contact:
<a href="tel:0505418825" rel="noreferrer"><span style="color:#183247;text-decoration:none">0505418825</span></a>
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> Item ID : 163994465</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Issue Description: The customer claimed that he has been charged twice for the same item even he already purchase only one item Kindly check the attached invoice and
 advise </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">CS Team Sohaib Ahmed</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">4911319:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>