Subject: Ticket Assigned - Conversation with matthew shoemate
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 30 Sep 2022 08:37:27 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with matthew shoemate matthew shoemate                    Customer:  Agwnt Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi matthew shoemate, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9588377342 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971563880377            12:15 PM, 30th Sep                   Sohaib                   Hi Matthew , My name is Sohaib .Thank you for contacting us. I will be happy to help you!           12:17 PM, 30th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:18 PM, 30th Sep                     matthew shoemate                    Hello, I made one order for a new baby stroller. Order # 9588377342. I am trying to claim my shukran points for this transaction. I did not receive a invoice number only the order number on my email, and the order number does not work on the shukran app to submit my claim. Can you please provide me with my invoice number in order to claim my points please?           12:20 PM, 30th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:21 PM, 30th Sep                   Sohaib                   Could you please confirm if you've received your order yet           12:22 PM, 30th Sep                   Sohaib                   Hi Matthew, I'm not getting a response from you. Are we still connected?           12:24 PM, 30th Sep                     matthew shoemate                    Okay           12:26 PM, 30th Sep                   Sohaib                   Could you please confirm if you've received your order yet           12:26 PM, 30th Sep                   Sohaib                   Hi Matthew, I have not received a response from you still, please confirm if we are still connected?           12:29 PM, 30th Sep                     matthew shoemate                    I also linked my transaction on the centrepoint site with my shukran  app, but nothing has been added to my transaction history.           12:31 PM, 30th Sep                   Sohaib                   We can see that your shukran card 1800000362109082 has already been linked successfully with account [email-masked]           12:32 PM, 30th Sep                   Sohaib                   Card has been linked on 30/09/22 and the available Points:1183.0           12:33 PM, 30th Sep                   Sohaib                   Is there anything else I can help you with?           12:35 PM, 30th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:37 PM, 30th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4940493