Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 30 Sep 2022 08:17:24 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Gelli           11:40 AM, 30th Sep                     User                    Hello           11:40 AM, 30th Sep                   Sohaib                   Hi  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:40 AM, 30th Sep                     User                    I would like to ask if i want to ecchange or refund some items which i ordered online           11:41 AM, 30th Sep                     User                    how do i do so?           11:41 AM, 30th Sep                   Sohaib                   Could you please confirm if you've received your order yet           11:42 AM, 30th Sep                     User                    Sone r received and some r shipped           11:44 AM, 30th Sep                   Sohaib                   You can return your Home centre product to any Home centre  store, and use your cash refund or Credit Note to buy a new product right away.  ·You can contact our customer support team to make a return and to be notified of the refund amount based on our return policy. ·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Home centre) store across the Kuwait.           11:44 AM, 30th Sep                   Sohaib                   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Home centre ) store in the Kuwait.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           11:44 AM, 30th Sep                   Sohaib                   This regarding received item and regarding the order not yet received we won't be able to make any change to your order when its placed and shipped out successfully           11:46 AM, 30th Sep                     User                    Ok so I won’t be able to receive the money in cash           11:46 AM, 30th Sep                     User                    only credit right?           11:46 AM, 30th Sep                   Sohaib                   Could you please share the order number to further assist you           11:47 AM, 30th Sep                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           11:50 AM, 30th Sep                     User                    8188009324 this one           11:50 AM, 30th Sep                     User                    i want to change hanger and a placemat           11:51 AM, 30th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:51 AM, 30th Sep                     User                    ok           11:51 AM, 30th Sep                   Sohaib                   Could you please provide us with name of the item as per in your order           11:53 AM, 30th Sep                     User                    Jermy tall hanger and calencia placemat           11:54 AM, 30th Sep                     User                    valencia*           11:54 AM, 30th Sep                     User                    There r three placemats           11:55 AM, 30th Sep                   Sohaib                   Kindly note that you'll receive your refund on you card used while placing your order Knet as well           11:59 AM, 30th Sep                     User                    Ok so i have to apply for refund or go to homecenter store           12:01 PM, 30th Sep                   Sohaib                   You can do the return as per your wishes if you have applied online our courier team will contact you to collect your item within 3-5 days as well           12:03 PM, 30th Sep                     User                    ok thank u           12:04 PM, 30th Sep                   Sohaib                   Is there anything else I can help you with?           12:04 PM, 30th Sep                     User                    yes i have a question           12:05 PM, 30th Sep                     User                    i have the price label attached to my items           12:05 PM, 30th Sep                     User                    and the hanger still in box           12:06 PM, 30th Sep                     User                    but i could not find the receipt           12:06 PM, 30th Sep                     User                    is it ok?           12:06 PM, 30th Sep                     User                    U can rely on the online receipt?           12:06 PM, 30th Sep                   Sohaib                   Yes you can return by order number and involve as well and Invoice has been sent successfully for order 8188009324 Invoice# 88883001136420220928 to [email-masked]           12:10 PM, 30th Sep                   Sohaib                   Is there anything else I can help you with?           12:11 PM, 30th Sep                     User                    I don’t understand           12:13 PM, 30th Sep                     User                    can u clarify?           12:13 PM, 30th Sep                   Sohaib                   You can return your item by order number and invoice only           12:14 PM, 30th Sep                   Sohaib                   Is there anything else I can help you with?           12:16 PM, 30th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:16 PM, 30th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4940432