Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Sep 2022 06:38:12 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9588362596 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0566445030            10:29 AM, 30th Sep                     hi                    Ok           10:29 AM, 30th Sep                     hi                    My amount was deducted from my bank           10:29 AM, 30th Sep                   Sohaib                   Hi Viswanath ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:31 AM, 30th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:34 AM, 30th Sep                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9588362596) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9588362608).           10:35 AM, 30th Sep                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.   You’ll receive an SMS and an email when your order is ready for collection.           10:35 AM, 30th Sep                   Sohaib                   Is there anything else I can help you with?           10:35 AM, 30th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:37 AM, 30th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4940173