Subject: Ticket Assigned - Conversation with jereco
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Sep 2022 05:51:00 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jereco jereco                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  jereco Bot:  Hi jereco, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9585437788 Bot:   ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0565792249 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Jereco , My name is Mohamed. Thank you for contacting us. I will be happy to help you! Customer:  Hi Mohamed Customer:  This with regards to my order Customer:  I ordered it yesterday with same day delivery Agent:  We request you to please confirm if this is your correct mobile number (971565792249), So we can assist you further. Customer:  But I havent received it yet Customer:  Confirm Agent:  We would like to inform that our courier team will always ensures that 3 delivery attempts will be made for an order on 3 different days, Agent:  A shipping partner will contact you as soon as the shipment arrives for delivery. You can also track the order  through the following link: (https://bit.ly/3v0Daf7) through the tracking number: (FP090822001554). Agent:  Please accept our full apologies for the inconvenience and delay we have caused. Agent:  Is there anything else I can assist you with ? Customer:  But they said it will be delivered yesterday Customer:  As per the status Agent:  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Customer:  Thank you Agent:  We request you to please allow us some time Agent:  We will contact you through your email [email-masked] Customer:  Sure Agent:  Is there anything else I can assist you with ? Customer:  Nothing else Customer:  Thats it. Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hello Jecane, I am Aya, thank you for contacting us. how may I help you today. Customer:  Hi Aya Customer:  9585437788 Customer:  I am following up on my order Customer:  Supposedly to be delivered yesterday. Unfortunately, I havent received it till now Customer:  Can you ask your courier to deliver it now Customer:  We are waiting for it since yesterday Agent:  please accept our full apology for this delay Customer:  The status is out for delivery, but until when? Agent:  we would like to inform you that your order is out for delivery today on 9-9-22 Agent:  so please give us till the end of this day so the order can be delivered Customer:  Yes Agent:  however you will be contacted before delivering the order Customer:  Actually they said it will be delivered yesterday Customer:  But no one came Agent:  please accept our full apology, and make sure that your order will be delivered as soon as possible. Customer:  Please Customer:  Today Agent:  make sure that we will do our best and deliver your order today at the soonest Agent:  Is there anything else may I assist you? Customer:  That's it, thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:36 AM, 30th Sep                   Sohaib                   Hi Jereco ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:37 AM, 30th Sep                     jereco                    التوصيل في تاريخ لاحق. سنحاول           09:38 AM, 30th Sep                     jereco                    Sorry           09:38 AM, 30th Sep                     jereco                    Typo           09:38 AM, 30th Sep                   Sohaib                   دقيقة من فضلك ليتم التحقق إبقى معنا           09:38 AM, 30th Sep                     jereco                    Regarding the order no. 9588152957           09:38 AM, 30th Sep                     jereco                    Supposedly to be delivered yesterday           09:39 AM, 30th Sep                     jereco                    But did not receive           09:39 AM, 30th Sep                     jereco                    As per the tracking, item is undelivered           09:39 AM, 30th Sep                     jereco                    They don't even call me           09:39 AM, 30th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:40 AM, 30th Sep                   Sohaib                   We are really sorry for that as we can see that your order takes more than usual to be delivery to you Would you please confirm your contact number : +971501154247           09:43 AM, 30th Sep                   Sohaib                   Hi Jereco, I'm not getting a response from you. Are we still connected?           09:46 AM, 30th Sep                   Sohaib                   Hi Jereco, I have not received a response from you still, please confirm if we are still connected?           09:48 AM, 30th Sep                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:50 AM, 30th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4940065