Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 29 Sep 2022 07:48:28 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971547087            11:11 AM, 29th Sep                     hi                    0547087898           11:11 AM, 29th Sep                     hi                    Hi           11:12 AM, 29th Sep                   Sohaib                   Hi Shiha ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:12 AM, 29th Sep                     hi                    Ya           11:13 AM, 29th Sep                     hi                    I have placed an order just now           11:13 AM, 29th Sep                     hi                    In which 1 iteam I place 2 orders. Actuly I selected a different item           11:14 AM, 29th Sep                     hi                    But I saw tat after the payment wS done           11:14 AM, 29th Sep                     hi                    Order no 9588242917           11:15 AM, 29th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:15 AM, 29th Sep                     hi                    K           11:16 AM, 29th Sep                   Sohaib                   164251591 - - Pineapple Print Brazilian Briefs with Lace Detail           11:18 AM, 29th Sep                     hi                    No           11:18 AM, 29th Sep                     hi                    Flora print midi           11:20 AM, 29th Sep                     hi                    Size 26           11:20 AM, 29th Sep                     hi                    I need to change tat           11:20 AM, 29th Sep                     hi                    Size 22 and size 26           11:21 AM, 29th Sep                     hi                    2 iteams           11:21 AM, 29th Sep                     hi                    Need to change size 26           11:21 AM, 29th Sep                   Sohaib                   Kindly note that we won't be able to make any change in the meantime s your order has already been placed successfully           11:22 AM, 29th Sep                   Sohaib                   You can return your Max Fashion product to a Max Fashion store, and use your cash refund or Credit Note to buy a new product right away.           11:22 AM, 29th Sep                     hi                    Can you change the size of the product           11:24 AM, 29th Sep                     hi                    From 26 to 30           11:24 AM, 29th Sep                   Sohaib                   We won't be able to make any change right now           11:24 AM, 29th Sep                     hi                    So if I cancel I hav to cancel all my orders           11:25 AM, 29th Sep                     hi                    Is it possible to select two iteans and cancel           11:25 AM, 29th Sep                   Sohaib                   At this moment you can cancel this item only from your order and the refund will be processed to the same           11:27 AM, 29th Sep                     hi                    Not by selected iteam           11:28 AM, 29th Sep                     hi                    ?           11:28 AM, 29th Sep                   Sohaib                   If you're looking for cancellation for this item we can do that for you from our end           11:30 AM, 29th Sep                     hi                    It's buy 1 get1 so if I cancel one item will I get refund           11:31 AM, 29th Sep                     hi                    Or u will charge same amount for 1 iteam           11:32 AM, 29th Sep                   Sohaib                   If the item got canceled you'll be charged with half amount for the item           11:34 AM, 29th Sep                   Sohaib                   Is there anything else I can help you with?           11:36 AM, 29th Sep                     hi                    I didn't get u           11:36 AM, 29th Sep                     hi                    If I cancel 1 iteam from buy 1 get 1           11:36 AM, 29th Sep                     hi                    Like 60dhs iteam           11:36 AM, 29th Sep                     hi                    I get two           11:36 AM, 29th Sep                     hi                    I cancel 1           11:37 AM, 29th Sep                     hi                    So will I get back 30           11:37 AM, 29th Sep                     hi                    Or should I cancel both the iteams           11:37 AM, 29th Sep                   Sohaib                   Yes you'll get half of the amount refund           11:40 AM, 29th Sep                     hi                    OK plz cancel 1 iteam for me           11:41 AM, 29th Sep                     hi                    Flora print midi size 26           11:41 AM, 29th Sep                   Sohaib                   163980078 - - All-Over Floral Print Midi Shirt Dress with Three Quarter Sleeves and Tie-Up           11:42 AM, 29th Sep                     hi                    Ys size 26           11:44 AM, 29th Sep                     hi                    Not 22           11:44 AM, 29th Sep                     hi                    Only 26 size cancel           11:44 AM, 29th Sep                     hi                    Please let me know refund time           11:45 AM, 29th Sep                   Sohaib                   We have cancelled the item you're looking for           11:46 AM, 29th Sep                   Sohaib                   We would like to inform you that we have processed the refund of amount (AED 24) on (29/09/22) and the amount you paid online will be refunded back to your original payment method within 7-14 working days.           11:46 AM, 29th Sep                     hi                    OK tanq           11:47 AM, 29th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:48 AM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4936184