Subject: Ticket Assigned - Conversation with Asmaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Sep 2022 06:50:12 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Asmaa Asmaa                    sure one moment           10:12 AM, 29th Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:12 AM, 29th Sep                   Centrepoint UAE whatsapp bot                    Hello Asmaa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:12 AM, 29th Sep                     Asmaa                    4           10:13 AM, 29th Sep                   Centrepoint UAE whatsapp bot                    Looking for a Centrepoint store near you? Just tap on the link below? and choose your city.   www.centrepointstores.com/ae/en/storelocator   Happy shopping!?️             10:13 AM, 29th Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:13 AM, 29th Sep                     Asmaa                    2           10:13 AM, 29th Sep                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:13 AM, 29th Sep                     Asmaa                    1           10:13 AM, 29th Sep                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:13 AM, 29th Sep                     Asmaa                    [email-masked]           10:13 AM, 29th Sep                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:13 AM, 29th Sep                   Sohaib                   Hi Asmaa ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:14 AM, 29th Sep                     Asmaa                    hi sohaib it's me again           10:14 AM, 29th Sep                     Asmaa                    sorry I got disconnected           10:14 AM, 29th Sep                   Sohaib                   Could you please provide us with link to the item so we can check and investigate further           10:15 AM, 29th Sep                     Asmaa                    https://www.centrepointstores.com/ae/en/p/164916859           10:15 AM, 29th Sep                     Asmaa                    https://www.centrepointstores.com/ae/en/p/164916703           10:15 AM, 29th Sep                   Sohaib                   Thank you for sharing the details. Please allow me a moment to check this for you.           10:17 AM, 29th Sep                   Sohaib                   Thank you for allowing me the time to check. I appreciate your patience.           10:22 AM, 29th Sep                     Asmaa                    okay           10:23 AM, 29th Sep                     Asmaa                    so?           10:24 AM, 29th Sep                   Sohaib                   Kindly note that the           10:27 AM, 29th Sep                     Asmaa                    that the what           10:27 AM, 29th Sep                     Asmaa                    bro....           10:29 AM, 29th Sep                   Sohaib                   We are the largest retailer in the Middle East and We would like to confirm to you that the products sold on our website and stores are 100% genuine.           10:32 AM, 29th Sep                     Asmaa                    but why isn't it labeled 100% genuine as apposed to some others           10:33 AM, 29th Sep                     Asmaa                    I would just like to know if you're an authorized seller from the brands themselves or do you get these products from a seller           10:34 AM, 29th Sep                     Asmaa                    so I can check the seller myself           10:34 AM, 29th Sep                   Sohaib                   We have checked on your account details and see that your Shukran card is not linked. It is pending because the verification step was not completed.   Your Shukran card has been delinked and unblocked, Now we request you to link your Shukran account again to link your Shukran card, please follow the below steps:  1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage           10:35 AM, 29th Sep                   Sohaib                   We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.  If you face any issue while linking your Shukran account then please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully.           10:35 AM, 29th Sep                   Sohaib                   Sorry please ignore the last response           10:37 AM, 29th Sep                     Asmaa                    no problem           10:37 AM, 29th Sep                   Sohaib                   We would like to inform you that we don't get all the item directly from the manufacturer  some are being sourced  from wholesalers           10:41 AM, 29th Sep                     Asmaa                    may I know who the wholesalers are           10:41 AM, 29th Sep                   Sohaib                   Rest assured the product  which sold genuine           10:41 AM, 29th Sep                     Asmaa                    is it possible to disclose this info with me pls           10:41 AM, 29th Sep                   Sohaib                   We are really sorry we don't have this information in the meantime           10:47 AM, 29th Sep                   Sohaib                   Is there anything else I can help you with?           10:48 AM, 29th Sep                     Asmaa                    okay thank you           10:48 AM, 29th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:49 AM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4935928