Subject: Note Added - [#4920885] need esc Update status and return required
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 29 Sep 2022 06:25:19 +0000

Hi ,    Gaurav Khemka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4920885    Subject:  need esc Update status and return required   Requester: Saraumsaif1987    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>This is approved.</span></div>
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Order Date : Sep 25, 2022<br>
Order ID: 1687716300<br>
Tracking ID: 42725833500<br>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Delivered on
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<span style='font-size:15.0pt;font-family:"Arial",sans-serif;color:black;background:#FDFDFD'>Wednesday, 28 September 2022</span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US'></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Cambria",serif;color:#1F497D'>Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Cambria",serif;color:#1F497D'>Gaurav Khemka</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Cambria",serif;color:#1F497D'>Manager – Last Mile Ecommerce Operations</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Cambria",serif;color:#1F497D'>Landmark Group</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Cambria",serif;color:#1F497D'>Mobile    : +971 56 1139073</span></div>
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<div>From:<span lang="EN-US"> FarEye Support &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 28 September 2022 8:12 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Vishwajeet Singh &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Gaurav Khemka &lt;[email-masked]&gt;; Nisha Siddiqui &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fwd: [#4920885] - need esc Update status and return required</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Dear Nisha/Gaurav,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Just following up on this ticket to check if you had a chance to look into our previous response. Please do respond to us if you need further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>We will be happy to help you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/334552" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/334552</a>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;background:#FAFAFA'>Thanks and Regards,</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Mon, 26 Sep at 2:02 PM
<span class="separator">, FarEye Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Dear Nisha/Gaurav,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Kindly provide the approval so we can update the status accordingly.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/334552" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/334552</a>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Pankaj Ramdoot</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Technical Engineer | FarEye</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Call: +91 70-6595-6595</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Mon, 26 Sep at 1:45 PM
<span class="separator">, FarEye Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Dear Sohaib,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Greeting from FarEye!</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>We have received your concern regarding status update.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>We will revert you back as soon as we have an update or need any details to proceed further.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>We are working on the same.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/334552" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/334552</a>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Akshita Bisht</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'><br>
</span><b><span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif;color:black'>Technical Engineer</span></b><b><span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif'> | <span style="color:black">FarEye</span></span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>
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<b><span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif;color:black'>Call: </span></b><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#222222;background:#FAFAFA'>+91 70-6595-6595 </span></b><b><span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif;color:black'> || <a href="http://www.getfareye.com/" target="_blank" rel="noreferrer"><span style="color:#1155CC">www.getfareye.com</span></a></span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Mon, 26 Sep at 1:34 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: Updating order status<br>
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Order Date : Sep 25, 2022<br>
Order ID: 1687716300<br>
Tracking ID: 42725833500<br>
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The customer confirmed to us that she has received the order.kindly update the order status, <br>
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Regards,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Sohaib</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>334552:211857</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>
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