Subject: New Reply Received - complain
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 10:26:03 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  complain  Ticket comment <div dir="auto">hi,<div dir="auto">will u plz cancel my exchange request, i.e. dobt send me a cuorier with a smaller size</div>
<div dir="auto">i will replace it by myself from any nearby splash store</div>
<div dir="auto">thank u</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 28 Sept 2022, 2:01 pm aliaa Maaty, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">hi<div dir="auto">i dont want to return the whole order</div>
<div dir="auto">i just wanted to replace it with a smaller size</div>
<div dir="auto">i want size 16 instead of 18</div>
<div dir="auto">just that</div>
<div dir="auto">but when the courier came he assumed that i want to return the whole order</div>
<div dir="auto">i just want u to send me the same 3 items with size 16 and let the courier take size 18</div>
<div dir="auto">thank u</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, 28 Sept 2022, 6:06 am Splash, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Aliaa,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused to you, we are really sorry for that you've received incomplete item from our end However we have created a return request from our end to avoid any further delay and also we would assured you we will work on that to avoid such mistake for you future purchase as well </div>
<div dir="ltr">​<br>
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<div dir="ltr">Please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971567195843). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div dir="ltr" style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Splash </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4928699