Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 08:38:37 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi hello, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:15 PM, 28th Sep                     hello                    hello dear ireturned some item           12:15 PM, 28th Sep                     hello                    i only recieved the item aed25 only           12:16 PM, 28th Sep                     hello                    and other items  i returned           12:17 PM, 28th Sep                   Sohaib                   Hi  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:17 PM, 28th Sep                     hello                    but the tabby deducted from my acc  33.5           12:17 PM, 28th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:18 PM, 28th Sep                     hello                    it means  from tota l134/4 equal to 33.5           12:18 PM, 28th Sep                     hello                    so  please credit  aed 8.50/- to my acc asap           12:19 PM, 28th Sep                   Sohaib                   .Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,           12:23 PM, 28th Sep                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           12:25 PM, 28th Sep                     hello                    hello           12:26 PM, 28th Sep                   Sohaib                   .Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,           12:29 PM, 28th Sep                     hello                    Order #9581869272           12:30 PM, 28th Sep                   Sohaib                   We would like to inform you that we have processed the refund of amount (AED 99.00) on (15/08/22)  If the amount still not appeared in your tabby account please do let us know           12:33 PM, 28th Sep                   Sohaib                   Is there anything else I can help you with?           12:36 PM, 28th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:38 PM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4931452