Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 08:09:29 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:36 AM, 28th Sep                   Sohaib                   Hi  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:37 AM, 28th Sep                     User                    Actually I have a lamp           11:38 AM, 28th Sep                     User                    And 1 piece was broken           11:38 AM, 28th Sep                     User                    Kindly can you check if any piece is available to buy at any of your stores and book for me           11:38 AM, 28th Sep                     User                    Article # 161896602           11:39 AM, 28th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:39 AM, 28th Sep                     User
                     Thank you           11:39 AM, 28th Sep                     User                    It is celsian ceramic table lamp           11:40 AM, 28th Sep                   Sohaib                   Could you please provide us with link to the item           11:43 AM, 28th Sep                     User                    Sure           11:43 AM, 28th Sep                     User                    https://www.homecentre.com/kw/en/p/161896602           11:43 AM, 28th Sep                     User                    Yesterday one of home centre employee at shuwaikh branch have check and there is availability of 2 pieces in Sama mall , eqaila branch           11:44 AM, 28th Sep                     User                    I want to book one piece to buy it today by the evening           11:45 AM, 28th Sep                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you
 .           11:47 AM, 28th Sep                     User                    Ok           11:47 AM, 28th Sep                   Sohaib                   Kindly from the item availability via store as per the attached below           11:52 AM, 28th Sep                   Sohaib                            11:52 AM, 28th Sep                     User                    I want to book that 1 piece in Sama mall           11:54 AM, 28th Sep                     User                    If you can do this. I would appreciate           11:54 AM, 28th Sep                     User                    I will buy it today evening           11:54 AM, 28th Sep                   Sohaib                   Kindly note that the item not available online online via store mentioned you can place your order from you rend as well           11:56 AM, 28th Sep                     User                    How can I place if it is not available online           11:57 AM, 28th Sep                   Sohaib              
      You can make you purchased via store directly           11:58 AM, 28th Sep                     User                    I want you to book that and I will go to the store to buy it           11:59 AM, 28th Sep                   Sohaib                   We are really sorry for that as e won't be able to do place order from our end           12:03 PM, 28th Sep                     User                    Ok           12:04 PM, 28th Sep                     User                    Thanks           12:04 PM, 28th Sep                     User                    Can u give me eqaila branch number?           12:04 PM, 28th Sep                   Sohaib                   Please reached out to store via number :  +965 2208 5402           12:07 PM, 28th Sep                   Sohaib                   +965 2208 5402           12:07 PM, 28th Sep                   Sohaib                   Is there anything else I can help you with?           12:07 PM, 28th Sep                     User           
          Thanks           12:08 PM, 28th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:09 PM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4931303