Subject: Ticket Assigned - Conversation with Ankita
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 07:37:17 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ankita Ankita                    Hi Team           11:10 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:10 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:10 AM, 28th Sep                     Ankita                    1           11:10 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Hello Ankita , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:10 AM, 28th Sep                     Ankita                    1           11:10 AM, 28th Sep                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:10 AM, 28th Sep                   Sohaib                   Hi Ankita ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:16 AM, 28th Sep                     Ankita                    Hi           11:16 AM, 28th Sep                     Ankita                    Sohaib           11:16 AM, 28th Sep                     Ankita                    I have ordered 3 things           11:17 AM, 28th Sep                     Ankita                    And I need to exchange them and get bigger size           11:17 AM, 28th Sep                     Ankita                    Tried to do it with app           11:17 AM, 28th Sep                     Ankita                    But couldn't find any option for exchange           11:18 AM, 28th Sep                     Ankita                    Can you please help me with that           11:18 AM, 28th Sep                   Sohaib                   You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           11:18 AM, 28th Sep                     Ankita                    Just now i received the parcel           11:18 AM, 28th Sep                   Sohaib                   ·You can contact our customer support team on 800-6927  to make a return and to be notified of the refund amount based on our return policy. ·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centrepoint) store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           11:18 AM, 28th Sep                     Ankita                    Okay so I need to go to store           11:18 AM, 28th Sep                   Sohaib                   You've an option via store or online as you wish           11:19 AM, 28th Sep                     Ankita                    Okay so 1st I need yo return them           11:19 AM, 28th Sep                     Ankita                    And then buy them again           11:19 AM, 28th Sep                     Ankita                    Right           11:19 AM, 28th Sep                     Ankita                    !           11:19 AM, 28th Sep                   Sohaib                   Yes and this process can be done via store only or you can rerun online and receive your refund as well           11:20 AM, 28th Sep                     Ankita                    Okay           11:20 AM, 28th Sep                     Ankita                    Got it           11:20 AM, 28th Sep                   Sohaib                   Is there anything else I can help you with?           11:21 AM, 28th Sep                     Ankita                    I can select 1st option           11:21 AM, 28th Sep                     Ankita                    ?           11:21 AM, 28th Sep                     Ankita                    Right           11:21 AM, 28th Sep                   Sohaib                   Yes the refund will be back to the same payment mode used while placing your order           11:23 AM, 28th Sep                     Ankita                    No I need instant refund           11:23 AM, 28th Sep                     Ankita                    So that I can buy right now           11:23 AM, 28th Sep                   Sohaib                   Could you please confirm if you looking to return via store or online           11:24 AM, 28th Sep                     Ankita                    Online           11:25 AM, 28th Sep                   Sohaib                   Could you please provide the order number           11:27 AM, 28th Sep                     Ankita                             11:27 AM, 28th Sep                   Sohaib                   Thank you for sharing the details. Please allow me a moment to check this for you.           11:28 AM, 28th Sep                   Sohaib                   Please note that regarding the online payment the refund will be back to the same card used by system automatically           11:29 AM, 28th Sep                     Ankita                    Okay           11:30 AM, 28th Sep                   Sohaib                   Is there anything else I can help you with?           11:31 AM, 28th Sep                     Ankita                    One more question           11:32 AM, 28th Sep                     Ankita                    I can go to store and exchange right           11:32 AM, 28th Sep                     Ankita                    ?           11:32 AM, 28th Sep                   Sohaib                   You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           11:34 AM, 28th Sep                     Ankita                    Okay           11:35 AM, 28th Sep                     Ankita                    Thank you           11:35 AM, 28th Sep                   Sohaib                   Is there anything else I can help you with?           11:35 AM, 28th Sep                     Ankita                    No that's it           11:36 AM, 28th Sep                     Ankita                    Thank you for your support           11:36 AM, 28th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:36 AM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4931154