Subject: Ticket Assigned - Conversation with Resmaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 07:31:26 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Resmaa Resmaa                    Hello. Wanted to know about your refund policy           11:16 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:17 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Hello Resmaa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:17 AM, 28th Sep                     Resmaa                    3           11:17 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            11:17 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:17 AM, 28th Sep                     Resmaa                    2           11:17 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:17 AM, 28th Sep                     Resmaa                    1           11:17 AM, 28th Sep                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:17 AM, 28th Sep                     Resmaa                    3           11:17 AM, 28th Sep                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:17 AM, 28th Sep                     Resmaa                    3           11:18 AM, 28th Sep                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:18 AM, 28th Sep                   Sohaib                   Hi Resmaa ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:24 AM, 28th Sep                     Resmaa                    Hi. I wanted to know about a refund policy           11:25 AM, 28th Sep                     Resmaa                    I bought a skirt online. It’s was on sale. Can It be returned           11:25 AM, 28th Sep                   Sohaib                   You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.   ·You can contact our customer support team on 800-6927 to make a return and to be notified of the refund amount based on our return policy. ·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centrepoint) store across the UAE.           11:27 AM, 28th Sep                   Sohaib                   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           11:27 AM, 28th Sep                   Sohaib                   Is there anything else I can help you with?           11:30 AM, 28th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:31 AM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4931123