Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 07:02:15 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  Agent Bot:   Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  O Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  89 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi hello, what do you need help with? Customer:  ? Returns Process Bot:   Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-22297467 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Ok Agent:  Hi , thank you for contacting us. This's Mazen We would be happy to help you. Agent:  Hi , thank you for contacting us. This's Mazen We would be happy to help you. Agent:  May I know How can I help you ? Customer:  hello Customer:  I want to have the online application  item Customer:  IMAGE Customer:  I want to buy it online Customer:  IMAGE Agent:  Please check the item from our website Customer:  I couldnt find it Customer:  Store staffs used to find the online item from the price code Customer:  I tried but couldnt fond it Agent:  We will check with concerned team and update you Agent:  we will be on touch with you and contact you on your email Agent:  Hi, I'm not getting a response from you. Are you still connected? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi, Thank you for contacting us. My name is badri , I will be happy to assist you. Customer:  Hello Customer:  We bought a bed but we lost the book Customer:  How to build the bed Customer:  IMAGE Customer:  This one, Customer:  Do you have an online catalog on how to build Agent:  Can you please share the link of the item Customer:  Yes Customer:  https://www.babyshopstores.com/ae/en/p/158533902 Agent:  It will just take a moment to go through the details – Can you allow me for that ? Customer:  Yes Agent:  This type o the item will come with the assembly team Customer:  We lost the book, how to build it? Customer:  Is there a video or catalog? Agent:  Can you please share the order id Customer:  No we bought it frol the shop 2 years ago Customer:  From* Customer:  IMAGE Customer:  We need to rebuild it Customer:  Will you send the catalog?? Agent:  We will escalate the issue to the team to get the catalog Agent:  Will be sharing the update with you   as soon as we  get the confirmation from the team on [email-masked] Customer:  But, we i request anything to be sent to my email, no one send anything Customer:  Are you sure i will have the catalog sent soon? Agent:  We willcheck Agent:  That with the team Agent:  Is there anything else I can assist you with today? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:45 AM, 28th Sep                     hello                    Hello           10:45 AM, 28th Sep                     hello                    How can i use my shukran points before i pay the order           10:46 AM, 28th Sep                   Sohaib                   Hi  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:47 AM, 28th Sep                     hello                    How can i use my shukran points before i pay the order?           10:48 AM, 28th Sep                   Sohaib                   You will first need to create a CentrepointStores.com account. If you already have a CentrepointStores.com account, link your Shukran membership card by clicking "Shukran" in the "My Account" menu.  Here's how you can pay using your own Shukrans:  Log in to your account at CentrepointStores.com. The "Checkout Payment" indicator on the payment page will help you determine how many points you can spend.            10:48 AM, 28th Sep                     hello                    I have an account and i linked my shukran           10:49 AM, 28th Sep                     hello                    But I couldnt find a way to decrease the total payment by using the shukran points           10:49 AM, 28th Sep                   Sohaib                   Could you please provide with some snapshot           10:50 AM, 28th Sep                     hello                    Yes one second           10:50 AM, 28th Sep                     hello                             10:51 AM, 28th Sep                     hello                    This is an example           10:51 AM, 28th Sep                   Sohaib                   Thank you for sharing the details. Please allow me a moment to check this for you.           10:52 AM, 28th Sep                     hello                    Yes           10:53 AM, 28th Sep                     hello                             10:56 AM, 28th Sep                     hello                    But i have enough points for 40 AED           10:56 AM, 28th Sep                     hello                             10:56 AM, 28th Sep                   Sohaib                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.then try placing your order again           10:58 AM, 28th Sep                     hello                    I will try to reinstall it           10:59 AM, 28th Sep                     hello                    If i still have the issue, i will contact you again           10:59 AM, 28th Sep                   Sohaib                   Is there anything else I can help you with?           11:00 AM, 28th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:01 AM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4931011