Subject: Ticket Assigned - Conversation with Am
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 06:08:04 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Am Am                    Hii           09:38 AM, 28th Sep                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            09:38 AM, 28th Sep                   Babyshop UAE WhatsApp bot                    Hello Am , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:38 AM, 28th Sep                     Am                    1           09:38 AM, 28th Sep                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           09:38 AM, 28th Sep                     Am                             09:38 AM, 28th Sep                   Babyshop UAE WhatsApp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           09:38 AM, 28th Sep                   Babyshop UAE WhatsApp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            09:38 AM, 28th Sep                     Am                    1           09:38 AM, 28th Sep                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           09:38 AM, 28th Sep                     Am                    9587874880           09:39 AM, 28th Sep                   Babyshop UAE WhatsApp bot                    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.            09:39 AM, 28th Sep                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:39 AM, 28th Sep                     Am                    3           09:39 AM, 28th Sep                   Babyshop UAE WhatsApp bot                    Hi Am , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            09:39 AM, 28th Sep                     Am                    3           09:39 AM, 28th Sep                   Babyshop UAE WhatsApp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            09:39 AM, 28th Sep                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:39 AM, 28th Sep                     Am                    3           09:40 AM, 28th Sep                   Babyshop UAE WhatsApp bot                    Hi Am , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            09:40 AM, 28th Sep                     Am                    5           09:40 AM, 28th Sep                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           09:40 AM, 28th Sep                   Sohaib                   Hi Abdul Mateen ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:44 AM, 28th Sep                     Am                    Main order nub is 9587874880 . I Ned to cencal this order..           09:44 AM, 28th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:47 AM, 28th Sep                   Sohaib                   Thank you for allowing me the time to check. I appreciate your patience.           09:51 AM, 28th Sep                   Sohaib                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           09:51 AM, 28th Sep                   Sohaib                   Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           09:51 AM, 28th Sep                   Sohaib                   Is there anything else I can help you with?           09:52 AM, 28th Sep                     Am                    No i can’t go there           09:53 AM, 28th Sep                     Am                    Just cencl form your Said           09:53 AM, 28th Sep                   Sohaib                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           09:56 AM, 28th Sep                     Am                    No  I Ned urjnt           09:57 AM, 28th Sep                     Am                    Cencel form your said           09:57 AM, 28th Sep                   Sohaib                   Kindly note that we won't be able to cancel the order from our end in the meantime it will be cancelled by system automatically           10:02 AM, 28th Sep                     Am                    Just do it           10:02 AM, 28th Sep                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally           10:04 AM, 28th Sep                   Sohaib                   Is there anything else I can help you with?           10:05 AM, 28th Sep                     Am                    K           10:05 AM, 28th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:07 AM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4930807