Subject: Ticket Assigned - Conversation with …
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 06:06:57 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with … …                    Hai           09:28 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:28 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:28 AM, 28th Sep                     …                    Good morning sir           09:28 AM, 28th Sep                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           09:28 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:29 AM, 28th Sep                     …                    1           09:29 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Hello … , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:29 AM, 28th Sep                     …                    3           09:29 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            09:29 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:29 AM, 28th Sep                     …                    3           09:29 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Hi … , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            09:29 AM, 28th Sep                     …                    5           09:29 AM, 28th Sep                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:29 AM, 28th Sep                   Sohaib                   Hi Dear Customer ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:32 AM, 28th Sep                     …                    Hi Shoaib           09:33 AM, 28th Sep                     …                    Good morning           09:33 AM, 28th Sep                   Sohaib                   Would you please do let us know how we can help you today ?           09:36 AM, 28th Sep                     …                    I have around 40 AED in my refund           09:37 AM, 28th Sep                     …                    When I tried to do purchase it been used and because of some payment error it’s gone           09:37 AM, 28th Sep                     …                    Now I cannot use that           09:37 AM, 28th Sep                     …                    How can I use that           09:37 AM, 28th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:41 AM, 28th Sep                     …                    Ok           09:41 AM, 28th Sep                   Sohaib                   Could you please share your email id registered with us           09:42 AM, 28th Sep                     …                    [email-masked]           09:42 AM, 28th Sep                   Sohaib                   Kindly note that your order no on validation verifying payment would you please confirm if you've entered OTP successfully           09:46 AM, 28th Sep                     …                    Wait           09:48 AM, 28th Sep                   Sohaib                   Is there anything else I can help you with?           09:50 AM, 28th Sep                     …                    Yes           09:50 AM, 28th Sep                   Sohaib                   would you please confirm if you've entered OTP successfully           09:51 AM, 28th Sep                     …                    I didn’t get any otp           09:52 AM, 28th Sep                     …                    That’s why some error happens when I try to do payment           09:52 AM, 28th Sep                     …                    The transaction has been cancelled           09:52 AM, 28th Sep                   Sohaib                   Do place a new order again with us using another payment mode or another card so we will be able to confirm & deliver it you.           09:55 AM, 28th Sep                     …                    But my 40 AED how can I avail           09:55 AM, 28th Sep                     …                    My shukran pay is showing 0           09:56 AM, 28th Sep                   Sohaib                   KIndly note that your shukran point will be available after 14 days from the cancellation date           09:57 AM, 28th Sep                     …                    So I can purchase only after 14 days with that points           09:58 AM, 28th Sep                     …                    I want to buy the same product with another card .           09:59 AM, 28th Sep                     …                    Can u help me to do something from ur end .shukran points I received after a return refund           09:59 AM, 28th Sep                   Sohaib                   Kindly note that AED  40 regarding your my credit wallet and it will revert back immediately           10:04 AM, 28th Sep                   Sohaib                   Is there anything else I can help you with?           10:05 AM, 28th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:06 AM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4930800