Subject: Ticket Assigned - Conversation with Katie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 05:49:30 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Katie Katie                    Hello           09:23 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:23 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Hello Katie , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:23 AM, 28th Sep                     Katie                    1           09:24 AM, 28th Sep                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           09:24 AM, 28th Sep                     Katie                    9587828579           09:29 AM, 28th Sep                   Sohaib                   Hi Katie ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:29 AM, 28th Sep                     Katie                    Im waiting for my order since monday           09:32 AM, 28th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:33 AM, 28th Sep                   Sohaib                   We’re really sorry if we’ve taken longer than usual to get back to you.  Our team is working on your issue and will get back to you as soon as possible.           09:34 AM, 28th Sep                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally           09:36 AM, 28th Sep                   Sohaib                   Is there anything else I can help you with?           09:36 AM, 28th Sep                     Katie                    Nobodys calling me           09:37 AM, 28th Sep                     Katie                    Ur only telling me it will be sorted           09:37 AM, 28th Sep                     Katie                    And this has been the case since monday           09:37 AM, 28th Sep                   Sohaib                   We sincerely apologize for the delay in getting back to you however,  our team are investigating regarding the same at this time. We will update you as soon as we receive further update from them.  We request you to please allow us some more time so we can assist you regarding this accordingly.  We appreciate your continued cooperation and patience with us.           09:41 AM, 28th Sep                   Sohaib                   Is there anything else I can help you with?           09:47 AM, 28th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:48 AM, 28th Sep                     Katie                    I need someone to call me           09:49 AM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4930752