Subject: Ticket Assigned - Conversation with Narender
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 05:47:57 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Narender Narender                    Hi           09:22 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:22 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:22 AM, 28th Sep                     Narender                    Gm           09:22 AM, 28th Sep                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           09:22 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:22 AM, 28th Sep                     Narender                    1           09:23 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Hello Narender , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:23 AM, 28th Sep                     Narender                    2           09:23 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            09:23 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:23 AM, 28th Sep                     Narender                    2           09:28 AM, 28th Sep                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:28 AM, 28th Sep                     Narender                    1           09:28 AM, 28th Sep                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:28 AM, 28th Sep                     Narender                    [email-masked]           09:28 AM, 28th Sep                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:28 AM, 28th Sep                   Sohaib                   Hi Narender ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:29 AM, 28th Sep                     Narender                    Hi gm           09:29 AM, 28th Sep                     Narender                    I collect yesterday my oder center point burjuman center           09:30 AM, 28th Sep                     Narender                    Their is one itne is wrong I want to change today           09:31 AM, 28th Sep                     Narender                    Can I go to store and change           09:31 AM, 28th Sep                   Sohaib                   You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           09:33 AM, 28th Sep                   Sohaib                   ·You can contact our customer support team on 800-6927 to make a return and to be notified of the refund amount based on our return policy. ·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centrepoint) store across the UAE.           09:33 AM, 28th Sep                     Narender                    I want to change only           09:34 AM, 28th Sep                     Narender                    No need refund           09:34 AM, 28th Sep                   Sohaib                   You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away. As the exchange option not available at online in the meantime           09:35 AM, 28th Sep                   Sohaib                   Is there anything else I can help you with?           09:38 AM, 28th Sep                     Narender                    I just want to no can I change item in store           09:38 AM, 28th Sep                     Narender                    Tomorrow my flight           09:39 AM, 28th Sep                     Narender                    If possible I can change today           09:39 AM, 28th Sep                     Narender                    Plz help me           09:40 AM, 28th Sep                   Sohaib                   Kindly note that the exchange option not available , via store you can return and receive your refund and then you would be able to to buy a new product right away.           09:43 AM, 28th Sep                   Sohaib                   Is there anything else I can help you with?           09:46 AM, 28th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:47 AM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4930746