Subject: Note Added - [#4913354] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 05:13:41 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4913354    Subject:  Returns   Requester: sahil ahmed    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div>We would like to inform you that we are proceeding with ticket # 334322 closure. Below is the summary for your reference.</div>
<div><span rel="tempredactor"> </span></div>
<div><span dir="ltr" rel="tempredactor"><span style="font-weight: 700" dir="ltr">Issue Raised:- Update order status </span></span></div>
<div><span dir="ltr" rel="tempredactor"><span style="font-weight: 700">Solution Provided:-</span> Shipment already in delivered status </span></div>
<div><span dir="ltr" rel="tempredactor"><span style="font-weight: 700">Root Cause or RCA id:-</span> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><span style="font-weight: 700">Is Permanent Solution Required:-</span> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><span style="font-weight: 700">Permanent Solution (If Any):-</span> NA</span></div>
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<span dir="ltr" rel="tempredactor"><span style="font-weight: 700">JIRA ID:-</span> NA</span><br>
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<div><span rel="tempredactor"> </span></div>
<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"> </span></div>
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<span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span><br>
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<div><span rel="tempredactor" style="background-color: rgb(250, 197, 28)">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/334322" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/334322</a></span>
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<span style='box-sizing: border-box; font-weight: 700; font-family: "trebuchet ms", arial, sans-serif; color: rgb(34, 34, 34)'>T</span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700; font-family: "trebuchet ms", arial, sans-serif; color: rgb(34, 34, 34)'>hanks and Regards,</span>
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<div><span style="box-sizing: border-box; word-break: break-word; font-weight: 700">Kartik Bajpai, Technical Engineer</span></div>
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<div><a href="http://www.getfareye.com/" rel="noreferrer" style="font-weight: 700; background-color: rgb(255, 255, 255); color: rgb(17, 85, 204); user-select: auto" target="_blank">FarEye<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: tahoma, sans-serif">- Enabling Digital Logistics</span></a></div>
<div style="box-sizing: border-box; word-break: break-word; display: inline"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word">
<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px; font-family: "trebuchet ms", arial, sans-serif'><span dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px">Call: </span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px; background-color: rgb(250, 250, 250)">+91 70-6595-6595 </span></span></span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">||</span><a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: break-word; overflow-wrap: break-word; user-select: auto" target="_blank">www.getfareye.com</a><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">||</span><div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"> </span></div>
<div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word; overflow: auto"><div style="box-sizing: border-box; word-break: break-word; overflow: auto"><table border="0" cellpadding="0" cellspacing="0" style='word-break: normal; border: none; empty-cells: show; font-family: "Times New Roman"; font-size: medium'><tbody style="box-sizing: border-box; font-size: 16px"><tr style="box-sizing: border-box; user-select: none; font-size: 16px">
<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMDM5MDAyMDAsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.v83DvPLgfNm7j1cV6M1oPAYNdwkwxZHBhzR5ZpxcRio" alt="FarEye" width="120" data-id="24103900200" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px; font-size: 13px" class="fr-fic fr-dii"></td>
<td bgcolor="F5C01B" style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif"><table border="0" cellpadding="0" cellspacing="0" style="word-break: normal; border: none; empty-cells: show" width="100%"><tbody style="box-sizing: border-box; font-size: 13px">
<tr style="box-sizing: border-box; user-select: none; font-size: 13px"><td bgcolor="F5C01B" style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif"><table border="0" cellpadding="0" cellspacing="0" style="word-break: normal; border: none; empty-cells: show" width="100%"><tbody style="box-sizing: border-box; font-size: 13px"><tr style="box-sizing: border-box; user-select: none; font-size: 13px">
<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-size: 10px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; text-align: center" width="100">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMDM5MDAyMDQsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.6WRFWdyfK24BVazHGPUEkg0IcEA99inF6rmPoWfx9DM" alt="gartner" height="18" data-id="24103900204" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px; font-size: 10px" class="fr-fic fr-dii"><div style="box-sizing: border-box; font-weight: bold; font-size: 11px; font-family: arial; line-height: 11px">7+ Mentions</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMDM5MDAyMDEsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.VT8f_I_VoOFgFkIVhnmvTPGhAc3k7vJKpSPXkGifXLo" alt="gartner" height="18" data-id="24103900201" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px; font-size: 10px" class="fr-fic fr-dii"><div>Digital Disruptor</div>
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<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-weight: bold; font-size: 10px; font-family: arial; text-align: center" width="100">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMDM5MDAxOTksImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.SReVCxv7uiLeZixMl11tCVsigJmzTLt3gD-hJzj_sqk" alt="gartner" height="18" data-id="24103900199" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px; font-size: 10px" class="fr-fic fr-dii"><div>Recognized</div>
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<tr style="box-sizing: border-box; user-select: none; font-size: 13px"><td bgcolor="#ffffff" style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-size: 11px; font-family: arial; height: 19px; text-align: center">Chicago   |   London   |   Dubai   |   Singapore   |   India</td></tr>
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                            On
                            Tue, 27 Sep at  8:28 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear <span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>Sohaib</span>,</div>
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<div>Just following up on this ticket to check if you had a chance to look into our previous response. Please do respond to us if you need further assistance.</div>
<div>We will be happy to help you.</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/334322" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/334322</a></span>
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<div><span style="background-color: rgb(250, 250, 250)"><strong>Thanks and Regards,</strong></span></div>
<div style="font-size: 12.8px"><strong>Deepshi Agarwal, Technical Engineer</strong></div>
<div><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word; display: inline"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word">
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                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 25 Sep at  8:05 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Sohaib,</div>
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<div dir="ltr">As per above mention concern the shared shipment already is in delivered status kindly let us know if any further assitance required form our end.</div>
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<span class="" dir="ltr">​</span> </div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/334322" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/334322</a></span>
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<span style='box-sizing: border-box; font-weight: 700; font-family: "trebuchet ms", arial, sans-serif; color: rgb(34, 34, 34)'>T</span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700; font-family: "trebuchet ms", arial, sans-serif; color: rgb(34, 34, 34)'>hanks and Regards,</span>
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<div><span style="box-sizing: border-box; word-break: break-word; font-weight: 700">Kartik Bajpai, Technical Engineer</span></div>
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<div><a href="http://www.getfareye.com/" rel="noreferrer" style="font-weight: 700; background-color: rgb(255, 255, 255); color: rgb(17, 85, 204); user-select: auto" target="_blank">FarEye<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: tahoma, sans-serif">- Enabling Digital Logistics</span></a></div>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px; font-family: "trebuchet ms", arial, sans-serif'><span dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px">Call: </span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px; background-color: rgb(250, 250, 250)">+91 70-6595-6595 </span></span></span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">||</span><a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: break-word; overflow-wrap: break-word; user-select: auto" target="_blank">www.getfareye.com</a><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">||</span><div></div>
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<div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word; overflow: auto"><div style="box-sizing: border-box; word-break: break-word; overflow: auto"><table border="0" cellpadding="0" cellspacing="0" style='word-break: normal; border: none; empty-cells: show; font-family: "Times New Roman"; font-size: medium'><tbody style="box-sizing: border-box; font-size: 16px"><tr style="box-sizing: border-box; user-select: none; font-size: 16px">
<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMDM5MDAyMDAsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.v83DvPLgfNm7j1cV6M1oPAYNdwkwxZHBhzR5ZpxcRio" alt="FarEye" width="120" data-id="24103900200" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px; font-size: 13px" class="fr-fic fr-dii"></td>
<td bgcolor="F5C01B" style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif"><table border="0" cellpadding="0" cellspacing="0" style="word-break: normal; border: none; empty-cells: show" width="100%"><tbody style="box-sizing: border-box; font-size: 13px">
<tr style="box-sizing: border-box; user-select: none; font-size: 13px"><td bgcolor="F5C01B" style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif"><table border="0" cellpadding="0" cellspacing="0" style="word-break: normal; border: none; empty-cells: show" width="100%"><tbody style="box-sizing: border-box; font-size: 13px"><tr style="box-sizing: border-box; user-select: none; font-size: 13px">
<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-size: 10px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; text-align: center" width="100">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMDM5MDAyMDQsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.6WRFWdyfK24BVazHGPUEkg0IcEA99inF6rmPoWfx9DM" alt="gartner" height="18" data-id="24103900204" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px; font-size: 10px" class="fr-fic fr-dii"><div style="box-sizing: border-box; font-weight: bold; font-size: 11px; font-family: arial; line-height: 11px">7+ Mentions<div></div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMDM5MDAyMDEsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.VT8f_I_VoOFgFkIVhnmvTPGhAc3k7vJKpSPXkGifXLo" alt="gartner" height="18" data-id="24103900201" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px; font-size: 10px" class="fr-fic fr-dii"><div>Digital Disruptor</div>
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<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-weight: bold; font-size: 10px; font-family: arial; text-align: center" width="100">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMDM5MDAxOTksImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.SReVCxv7uiLeZixMl11tCVsigJmzTLt3gD-hJzj_sqk" alt="gartner" height="18" data-id="24103900199" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px; font-size: 10px" class="fr-fic fr-dii"><div>Recognized</div>
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<tr style="box-sizing: border-box; user-select: none; font-size: 13px"><td bgcolor="#ffffff" style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-size: 11px; font-family: arial; height: 19px; text-align: center">Chicago   |   London   |   Dubai   |   Singapore   |   India</td></tr>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 25 Sep at  7:55 AM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Team,<br><br>Problem Statement:Updating order status<br><br>Order Date : Sep 16, 2022<br>Order ID: 1686476226<br>Tracking ID: 168647622650999991<br><br>The customer confirmed to us that she has received the order.kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>Regards,</div>
<div dir="ltr">Sohaib</div>
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