Subject: Ticket Assigned - Conversation with ?7 مٌ ? ??
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Sep 2022 05:45:15 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ?7 مٌ ? ?? ?7 مٌ ? ??                    Hello           09:18 AM, 26th Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:18 AM, 26th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:18 AM, 26th Sep                     ?7 مٌ ? ??                    1           09:18 AM, 26th Sep                   Centrepoint UAE whatsapp bot                    Hello ?7 مٌ ? ?? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:18 AM, 26th Sep                     ?7 مٌ ? ??                    3           09:19 AM, 26th Sep                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            09:19 AM, 26th Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:19 AM, 26th Sep                   Sohaib                   Hi Ahmed ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:25 AM, 26th Sep                     ?7 مٌ ? ??                    I returned the products but I still didn’t received my refund           09:25 AM, 26th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:26 AM, 26th Sep                     ?7 مٌ ? ??                    Ok           09:26 AM, 26th Sep                   Sohaib                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid Cash On Delivery to your my credit wallet immediately           09:29 AM, 26th Sep                   Sohaib                   Is there anything else I can help you with?           09:30 AM, 26th Sep                     ?7 مٌ ? ??                    But I have received a notification that you already received the product           09:31 AM, 26th Sep                     ?7 مٌ ? ??                    And how do I get the refund please let me know, by cash or debit card?           09:32 AM, 26th Sep                   Sohaib                   Once the refund is processed the amount you paid Cash On Delivery to your my credit wallet immediately           09:33 AM, 26th Sep                     ?7 مٌ ? ??                    I didn’t understood sorry           09:34 AM, 26th Sep                     ?7 مٌ ? ??                    Will I get cash or in debit card?           09:35 AM, 26th Sep                   Sohaib                   TO your my credit wallet immediately           09:37 AM, 26th Sep                   Sohaib                   Is there anything else I can help you with?           09:37 AM, 26th Sep                     ?7 مٌ ? ??                    You mean this?           09:38 AM, 26th Sep                   Sohaib                   Yes the refund will be to shukran pay which you can use in the store and online as well           09:41 AM, 26th Sep                   Sohaib                   Is there anything else I can help you with?           09:43 AM, 26th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:44 AM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4920987